I ordered shoes for my boyfriends birthday, he is a size * *** so that is what I ordere...

GetHuman-tillygir's Complaint issue with Asos from December 2019

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The issue in GetHuman-tillygir's own words
I ordered shoes for my boyfriends birthday, he is a size * *** so that is what I ordered. I put in express shipping and the shoes arrived within a few days. THEY ARE HUGE! Not nearly close to his size and it says * *** on the box. I’m so confused. I need to get an exchange or send the right pair of shoes ASAP.. it was a huge disappointment to him when they didn’t end up fitting when he opened them on his birthday this past monday, please help me fix this.

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Complaint issue
Reported by GetHuman-tillygir
Dec 4th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 812 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address


GetHuman-tillygir started working on this issue
Dec 4th, 2019 7:51pm
GetHuman-tillygir indicated the issue is not fixed yet.
Dec 5th, 2019 6:24am

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