I ordered a overcoat online (order number *********) I received it but it was too big...

GetHuman-celticsl's purchase return issue with Asos from March 2019

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If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman-celticsl's own words
I ordered a overcoat online (order number *********) I received it but it was too big. I returned the overcoat back to you guys within the ** days (I have the tracking number that states it arrived to it’s destination). I haven’t got an email or anything from you guys whether I’m getting a refund or an exchange. It’s pretty frustrating I’ve been trying to get a hold of you guys but theirs no number, I even emailed asos and I got no response. If you could follow up with me that would be greatly appreciated.
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Asos

purchase return issue
Reported by GetHuman-celticsl
Mar 26th, 2019 - a mon ago
I have an issue with Asos too
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Seen by 4 customers so far
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Items needed
Where was the item purchased
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Timeline
GetHuman-celticsl started working on this issue
Mar 26th 9:09pm
GetHuman-celticsl tried contacting Asos
Mar 26th 9:12pm