I contacted this chat earlier in an attempt to make a change to the address on the most...

GetHuman-denetra's customer service issue with Asos from January 2019

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The issue in GetHuman-denetra's own words
I contacted this chat earlier in an attempt to make a change to the address on the most recent order as the new address that I added was not set as the default when the order was made. The Asos representative told me that it could not be changed and to contact UPS. After speaking with UPS I was told they did not have the package and could not hold the package for pickup because they are delivering to the USPS. I was referred to USPS who stated that I would not be able to pick up a package unless my ID address matches that of the package and it would have to be delivered to the address as you company sent it. At this point I would like to cancel the organs request a refund since I am unable to receive the package.
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Asos

Customer service issue
Reported by GetHuman-denetra
Jan 8th, 2019 - a mon ago
I have an issue with Asos too
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Seen by 2 customers so far
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Timeline
GetHuman-denetra started working on this issue
Jan 8th 6:48pm