Hi there.**I have emailed twice before today and had no response, but I am very disappo...

GetHuman1815600's customer service issue with Asos from December 2018

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The issue in GetHuman1815600's own words
Hi there.**I have emailed twice before today and had no response, but I am very disappointed. My item was meant to be delivered today by DHL between **:**am - **:**am. The item has not showed up. DHL have NOT left a card to say where my item is. I have looked in all possible safe places and checked with my neighbours, no luck. I have tracked my item on DHL, and all that it says is that my item has been delivered and signed by me. Let me assure you now, that I did not. I have been home all day, and DHL have NOT arrived. I understand that it is DHL's fault, but since you decided to use DHL as a courier, it is the responsibility of ASOS to ensure that my item is delivered properly and safely. It appears you can't even do that properly. I demand a refund. I don't care that my item has apparently, according to DHL, been delivered. It has NOT. I have paid you the money, £**.**. It appears I have wasted this money. This is totally unacceptable. If this is not solved you will be losing a loyal customer.

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Asos

Customer service issue
Reported by GetHuman1815600
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1058 others
0 customers following this

Timeline

GetHuman1815600 started working on this issue
Dec 22nd, 2018 10:25pm
GetHuman1815600 tried contacting Asos
Dec 22nd, 2018 10:25pm

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