Hello ASOS,**I returned some items for order number ********* that was shipped to me on...

GetHuman940653's customer service issue with Asos from August 2018

Help with my Asos issue
The issue in GetHuman940653's own words
Hello ASOS,**I returned some items for order number ********* that was shipped to me on June **th ****. The original price of the order was $***. US. I kept $***. US of merchandise and returned $***. US. The amount I was refunded by ASOS on July **th was $***.** US. The difference that is owed to me is $**.** US. Can you please issue the $**.** back to my paypal account to make up for the shortage. There are two more refunds from ASOS on my paypal account on July ** but those added up equal the correct amount of a refund for another order I had placed after the order discussed in this email. Also I am going to copy and paste my google docs paperwork that shows the items and this issue in greater detail. I hope it is not to difficult to decipher. **"*nd order Got back from asos* total for whole order was ***.****.* (***. ***.* on paypal) which is correct***st order got refunded back****.* on paypal and it should have been ***. So I was shorted **.***st order ***. I kept in clothes* ***. Sent back*$*** total original asos order*$*** should be refund but in paypal it is only $***.****$**.* still owed to me*My items I kept- *st order*T shirt with medallions product code ******** $**.***Dr Martens Myles Two Strap Flat Sandals Prod. ********* $**.***ASOS DESIGN Lace Up Creeper Shoes* Prod. ********* $**.***ASOS Gift Set Cufflinks Prod. code *********** $*.***ASOS DESIGN Cufflinks W*Scorpion code ******** $*.***ASOS Iron On Patch * Pack Prod. code ********** $*.***Total kept and should have been charged**** $***.***Items I sent back *ASOS T-Shirt W*Floral Embroidery ***********$**.***ASOS DESIGN relaxed t-shirt in floral **********$**.***Dr Martens Vibal Closed Sandals In ***********$**.***Dr Martens Myles Two Strap Sandals *********$***.****Total should have been refunded*********.***What I was refunded***********.***Difference owed to me******* **.****Paypal transactions-*JUL ** **** *ASOS.COM Ltd ******Refund * $***.****JUN ** *****ASOS.COM Ltd ** Payment - $***.**"**Anyway I hope you can figure my notes out* they did get changed a bit copying them and pasting. Sorry.*Also I did copy this down from the ASOS site I order from it this becomes an issue**Copied off of ASOS front webpage at bottom-*"SHOPPERS IN UNITED STATES GET: Free Delivery & Returns*Delivery in *-* days*Students Get **% off ****"**I hope we can resolve this issue and I love your site. Will be coming back to it soon.**Thanks,*Michael Mengore******@***.com*(***) ***-**** US**P.S. no other coupons or discounts were a part of this order.
GetHuman940653 did not yet indicate what Asos should do to make this right.
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How GetHuman940653 fixed the problem
I sent a message on their fb page and they got back to me in like ** minutes. I had all my duck in a row with the breakdown off all the prices and what they sent me and how much they shorted me on my refund. They still have to debate about it and they said they would get back to me within ** days. It only took them like two months to send my refund and then it was short. I would have never known if I did not check my paypal account. I never check my credit card statements I guess I should start. In paypal I also found out another retailer did not even give me a refund for items that did not fit that I sent back like * months ago. Some of these retailers are shady so you most definitely need to check up on them. I trust to much that they will do the right thing which some do not.
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Customer service issue
Reported by GetHuman940653
Aug 1st, 2018 - 9 mons ago
I have an issue with Asos too
GetHuman940653 shared how to fix
Seen by 5 customers so far
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GetHuman940653 started working on this issue
Aug 1st, 2018 11:06pm
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Aug 1st, 2018 11:07pm
GetHuman940653 confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 12:52am
GetHuman940653 confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 1:00am