I checked out and pa***, but then my mom recieved an e-mail saying the order was cancel...

GetHuman-margotss's customer service issue with Asos from June 2018

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The issue and preferred resolution, in GetHuman-margotss's own words:
I checked out and pa***, but then my mom recieved an e-mail saying the order was cancelled because her card was declined. I wanted to order the same things again and pay with a different card, but now oen of the items have sold out. I'm wondering wether my first order has been processed or not, so that I don't order the same things twice. Thank you!
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Asos

Customer service issue
Reported by GetHuman-margotss
Jun 24th, 2018 - 2 mons ago
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GetHuman-margotss started working on this issue
Jun 24th 11:39am