I checked out and payed, but then my mom recieved an e-mail saying the order was cancel...
GetHuman-margotss's customer service issue with Asos from June 2018
Help with my Asos issue
First: share to improve GetHuman-margotss's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-margotss's next move: contact Asos.
Tap the below to see how we recommend you contact Asos. We will check in later with GetHuman-margotss to make sure you got them.
Before contacting them, items GetHuman-margotss may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-margotss's own words
I checked out and payed, but then my mom recieved an e-mail saying the order was cancelled because her card was declined. I wanted to order the same things again and pay with a different card, but now oen of the items have sold out. I'm wondering wether my first order has been processed or not, so that I don't order the same things twice. Thank you!
GetHuman-margotss did not yet indicate what Asos should do to make this right.
I have an issue with Asos too
How GetHuman-margotss fixed the problem
We are waiting for GetHuman-margotss to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.