Hi!* I have booked a ticket through Hutchgo last year but due to the pandemic, the flig...

GetHuman5907467's Request a credit issue with Asiana Airlines from March 2021

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The issue in GetHuman5907467's own words
Hi!* I have booked a ticket through Hutchgo last year but due to the pandemic, the flight was cancelled. Hutchgo claims that you have provided the refund yet, I want to know if this is true. Ticket details below.*****Flight Details****Outbound Routing**MANILA NINOY AQUINO INTL, PHILIPPINES * SEOUL INCHEON INTERNATIONAL, SOUTH KOREA**SEOUL INCHEON INTERNATIONAL, SOUTH KOREA * NEW YORK JOHN F KENNEDY INTL, UNITED STATES****Inbound Routing**NEW YORK JOHN F KENNEDY INTL, UNITED STATES * SEOUL INCHEON INTERNATIONAL, SOUTH KOREA**SEOUL INCHEON INTERNATIONAL, SOUTH KOREA * MANILA NINOY AQUINO INTL, PHILIPPINES** **Airline**Flight No.**Date**Flight Time (Local)**Cabin**Baggage**ASIANA**OZ*******JUN*******MNL*****ICN**************ECONOMY*** Pieces checked**ASIANA**OZ*******JUN*******ICN*****JFK**************ECONOMY*** Pieces checked**ASIANA**OZ*******JUN*******JFK*****ICN**************ECONOMY*** Pieces checked**ASIANA**OZ*******JUN*******ICN*****MNL**************ECONOMY*** Pieces checked****Passenger Details****Passenger * (Adult)**MADLA MICHELLE JASSEN MS****Payment Details****Adult Passenger**Air Ticket**HKD****.** * ***Taxes & Surcharges**HKD****.** * *****Total**HKD****.******Additional Information**** **Review Your Booking**Click here to review your booking, fare rules and baggage information.**Important Notices**You may visit hutchgo.com's Terms and Conditions and privacy statement for full details.*Passengers are responsible for obtaining all travel documentation, including visas and transit visas for connection cities.*The name on the passport has to match with the names shown above.*We recommend that you reconfirm your flights with the airline ** hours before departure and return.*We recommend that you check-in at least two hours prior to departure.*Cancellation Policy**Airline penalty may apply for all ticket refunds, cancellations, re-issues and amendments, subject to the airline. The airline penalty incurred may be potentially up to the full value of your booking.*A handling fee of PHP**** per ticket for each amendment and PHP**** per ticket for each cancellation will be charged in PHP by Hutchison Travel Limited.*All cancellations must be made at least one working day before original departure. Cancellations made within one working day before original departure may result in an extra no-show fee or ticket will be considered as used. No refund is allowed.*In the event of non-office hours and public holidays, please contact airlines directly for assistance.*Customer Service**Contact us at *****@***.com

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Asiana Airlines

Request a credit issue
Reported by GetHuman5907467
Mar 31st, 2021 - 4 months ago
Not resolved
Seen by 19 customers so far
Similar issue to 298 others
0 customers following this

Timeline

GetHuman5907467 started working on this issue
Mar 31st 12:29pm

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