My name is Pin-San Huang who was flying out from San Francisco to Seoul on ***** with a...

GetHuman1651582's customer service issue with Asiana Airlines from November 2018

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The issue in GetHuman1651582's own words
My name is Pin-San Huang who was flying out from San Francisco to Seoul on ***** with aircraft No. OZ*** at **:** pm, seated at **K. Right after I passed through the boarding gate, I went towards the duty free pickup area to get the things I bought. However, after I showed the guy my receipt, he didn’t find my stuff. Apparently my stuff wasn’t there, yet. So I had to wait there in order to get the stuff I purchased. I waited for ** mins then the flight attendant came over and told me that they are about to close the door if I don’t get on that plane. It’s either I waited for my stuff or missed the flight. She even used a really sarcastic tune telling me that ‘it’s up to you!’ This is absolutely absurd! For what on earth did I do wrong when the product I bought wasnt delivered to the pickup are?! And for what on earth I deserved to be treated like that? Shouldn’t the flight attendent try her best to solve the problem and ensure the passenger not to worry a god **** thing? Or was it because I was flying economy or was it because I don’t speak Korean? Is that some kind of discrimination that Korean flight attendant usually have towards foreigners? This is such an insult and I deserve an apology or reimbursement from Asiana airline. This is absolutely unprofessional and insulting to your valuable passenger. Please work internally with your crew and give me a fair solution ASAP. Or else I will try my very best to publicize such unfair treatment all over China and Taiwan to tell them how Korean discriminate foreigners, especially those who did nothing wrong but patiently waiting for the products to be delivered.
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Asiana Airlines

Customer service issue
Reported by GetHuman1651582
Nov 29th, 2018 - 9 mons ago
I have an issue with Asiana Airlines too
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GetHuman1651582 started working on this issue
Nov 29th, 2018 7:56am