Hi, **This email is in regards to Asiana Flight *** from Seoul to LAX on July **th….due...

GetHuman-tuyen's customer service issue with Asiana Airlines from August 2018

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Hi, **This email is in regards to Asiana Flight *** from Seoul to LAX on July **th….due to the flight being delayed by three hours, we missed our connecting flight from LAX to SAN, United Airlines flight UA ***. **We were originally booked in First Class seats for this flight and was told there were no First Class seats available on the new flight we had to take due to the Asiana delay. **We had the option of staying overnight in Seoul and flying out early the next morning around *am, but there would be a very long layover, about *-* hours…….As we were traveling with our * young children, that was not a feasible option for us. Also, due to the fact that we had a hotel and rental car already booked for July **th. Had we taken that morning flight, we would have lost our money for * night hotel stay and * day car rental. **As a result, we were placed on a Delta flight with Economy seats, not First Class, as we originally paid for. We arrived much later than we had expected and wasn’t able to check into our hotel until very late. We also had to stand in the long line for TSA with Economy passengers. But had we had our original First Class seats, we would not have had to wait as long. **To make matters worse, because it took over an hour to find a suitable option for us, all the seats were assigned to other passengers, and by the time your agent was able to figure out which flight to put us on, the only seats available for our Seoul to LAX flight, were * seats and * other seats in a different area of the plane. So our family of * were not able to sit together for the very long flight. Highly frustrating to say the least after standing at the check-in counter for so long. **And to add insult to injury, for our Delta flight **** from LAX to HNL on August *th, we were placed in the very last row of seats, which according to one of the flight attendants is “the worst” seats on the plane due to the seats not being able to recline. We understand this is not Asiana’s fault, but it just brought back memories of our unfavorable experience we had previously with Asiana. **I think I have explained our situation in a calm and civilized manner. My husband on the other hand would not have been so nice. Between the two of us, he is the livid one. *We bought Business and First Class seats for the space, convenience, extra perks that go along with it. My husband is * feet tall and just recovering from knee surgery, so comfort was a big issue for him. Waiting unnecessarily in the TSA line was another issue, as well as not having the time or opportunity to spend in the Business and First Class Lounge. **I look forward to hearing how Asiana would like to extend their regrets and apologies. **Thank you for reading, **Tuyen Dixon
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Asiana Airlines

Customer service issue
Reported by GetHuman-tuyen
Aug 14th, 2018 - a yr ago
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GetHuman-tuyen started working on this issue
Aug 14th, 2018 8:04pm
GetHuman-tuyen indicated the issue is not fixed yet.
Aug 16th, 2018 2:32am
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Aug 16th, 2018 2:33am
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Aug 18th, 2018 4:38am