I need to exchange my shoes for the proper size

GetHuman2472941's customer service issue with AshleyStewart.com from March 2019

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The issue in GetHuman2472941's own words
A family member gifted me a pair shoes from Ashley Stewart that were too small because I don’t have a receipt because they were a gift I am unable to return or exchange for the proper size I was not able to get any assistance through customer service nor was I able to get assistance from any store associate I honestly never shopped at Ashley Stewart and with the customer service provided I will not nor will I recommend I’m doing business with such unreasonable store policies the fact that you’re on able to contact an outside customer service representative to assist is concerning.
GetHuman2472941 did not yet indicate what AshleyStewart.com should do to make this right.
The family member that purchased these is in another city I should not have to contact her to email me a copy of the receipt to make an exchange on a pair shoes that are still in stock and located with in the store and which I’m trying to do an exchange
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AshleyStewart.com

Customer service issue
Reported by GetHuman2472941
Mar 13th, 2019 - 5 mons ago
I have an issue with AshleyStewart.com too
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Seen by 3 customers so far
Similar issue to 56 others
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Items needed
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Email address on the account (if applicable)
Timeline
GetHuman2472941 started working on this issue
Mar 13th 5:26pm
GetHuman2472941 indicated the issue is not fixed yet.
Mar 13th 5:27pm