Our couch arrived Weds Feb * after waiting for * months on back order, only to receive...

GetHuman5759031's customer service issue with Ashley Furniture from February 2021

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The issue in GetHuman5759031's own words
Our couch arrived Weds Feb * after waiting for * months on back order, only to receive the wrong sided couch. The mover, wanting to leave, said we had * days to make any returns*exchanges, which apparently was false information. After opening a case online, they said only the store could resolve it, and at the physical store, we found our agent entered the wrong SKU, they said they don’t have a process for returns and need to go about it through the customer service. We’d like to get this resolved to send back the wrong couch & receive the correct one we had asked for.

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Ashley Furniture

Customer service issue
Reported by GetHuman5759031
Feb 17th, 2021 - 2 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 669 others
0 customers following this

Timeline

GetHuman5759031 started working on this issue
Feb 17th 8:17pm
GetHuman5759031 indicated the issue is not fixed yet.
Feb 17th 8:17pm

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