My name is Melissa Goines. I have ordered a table online. The number on the account is...

GetHuman5309280's Complaint issue with Ashley Furniture from September 2020

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Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5309280's own words
My name is Melissa Goines. I have ordered a table online. The number on the account is ***-***-****. I confirmed delivery for September **th. My table did not show up and I was not call to say why. I sent on hold that night for an hr only to be disconnected at *pm. I call the next day set on hold again for an hr, to be told someone would call and my table should be delivered that day. Again no table no phone call. Saturday I went to a store. Only to be told it was an online order they could not help me. I have received an email telling me my table should be delivered the *st of October. But have still not had a phone call or a text about this. This has been a hug waste if my time and my revanew. I had to take off work to handle this. This is my second email. I'm requesting a refund of at the very least my delivery fee of ***.**.

GetHuman5309280 did not yet indicate what Ashley Furniture should do to make this right.

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Ashley Furniture

Complaint issue
Reported by GetHuman5309280
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 793 others
0 customers following this

Timeline

GetHuman5309280 started working on this issue
Sep 28th, 2020 6:25pm
GetHuman5309280 indicated the issue is not fixed yet.
Sep 29th, 2020 1:43am

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