I received a sectional last Thursday, September **, that I ordered on June * from the A...

GetHuman-ejhorton's Returns issue with Ashley Furniture from September 2020

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The issue in GetHuman-ejhorton's own words
I received a sectional last Thursday, September **, that I ordered on June * from the Ashley Store in Springfeld, Missouri. I have tried to contact the store to let them know I do not want the sectional. When I ordered it, I thought from looking at the picture that it was beige. The one I got is gray. It matches nothing that I have including carpet. I can't tell you how many times I have attempted to call the store at ***-***-**** for up to ** minutes on hold. Last Saturday, September **, I called and again ** minutes later a person from corporate answered. I explained the situation to her. She was very understanding and was to send them a ticket (* ****** via e-mail), to inform them to let me reselect something more in line with what color I need. She said she would inform them to contact me within ** hours which would include through yesterday. I have not heard anything from them. I have left * messages for them to call me today and still haven't heard from them. My sales order * is ********** and my phone * is ***-***-****. I work and sometimes I cannot answer my phone. If you would leave a message instructing me what to do and a number that I can reach you, I would be very appreciative. *Thank you, Elizabeth Horton

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Ashley Furniture

Returns issue
Reported by GetHuman-ejhorton
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 794 others
0 customers following this

Timeline

GetHuman-ejhorton started working on this issue
Sep 30th, 2020 3:11am