I ordered a a king Reylow bed. I finally received it after multiple deliveries after...

GetHuman4870413's customer service issue with Ashley Furniture from May 2020

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The issue in GetHuman4870413's own words
I ordered a a king Reylow bed. I finally received it after multiple deliveries after * months which was already irritating. However, after spending * hours ok memorial day trying to build this bed l, the slats absolutely will not work with this bed. The metal bars and the screws provided with them will NOT if through the wood slats provided as the slats are way too thick. Also, the instructions that came with it show that the slats should have * holes on each support block of wood where you would install the support bracket but mine only has ONE hole. Also the black support bars that were included are way to long. If it even did install through the thick wood ( which it did not and will not as it is way way to thick) it still would have been uneven and unlevel. I need the CORRECT slats and I'm getting very frustrated now as I have been sleeping on the mattress on the floor for over * months.

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Ashley Furniture

Customer service issue
Reported by GetHuman4870413
May 26th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 558 others
0 customers following this


GetHuman4870413 started working on this issue
May 26th, 2020 1:10pm