I just purchased an item at your store a sofa sleeper and I came home and I was looking...

GetHuman-ljennie's customer service issue with Ashley Furniture from May 2020

Help with my Ashley Furniture issue
The issue in GetHuman-ljennie's own words
I just purchased an item at your store a sofa sleeper and I came home and I was looking to buy a matching chair and I seen the same sofa that I purchased at your store for less in another website I would like to know if you match prices because I did not know that I can find a sofa for less price

GetHuman-ljennie did not yet indicate what Ashley Furniture should do to make this right.

How GetHuman-ljennie fixed the problem
For one Ashley furniture Customer service Need to get organized they need more training in customer service for their store the people that they’re hiring then that will train to help customers like I met a young man named Alan in Osceola Parkway store very rude I have no training on how to help customers only refer you to someone else I’m not even trying to do his job it’s like a body inside The store and that’s it I mean at least train your workers so I know what to do on their shift
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Ashley Furniture

Customer service issue
Reported by GetHuman-ljennie
May 2nd, 2020 - 10 months ago
Fixed
GetHuman-ljennie shared how to fix
Seen by 17 customers so far
Similar issue to 480 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-ljennie started working on this issue
May 2nd, 2020 9:45pm
GetHuman-ljennie indicated the issue is not fixed yet.
May 5th, 2020 1:54pm
GetHuman-ljennie confirmed the issue is fixed. Hooray!
May 5th, 2020 1:55pm
GetHuman-ljennie confirmed the issue is fixed. Hooray!
May 5th, 2020 1:55pm