My name is Sherri. I purchased a beautiful, black * piece sectional in ****. Within the...

GetHuman4155129's customer service issue with Ashley Furniture from December 2019

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The issue in GetHuman4155129's own words
My name is Sherri. I purchased a beautiful, black * piece sectional in ****. Within the first year, the seams began to rip on three of the pieces. Although I purchased the protection plan, it does not cover those damages. Upon speaking to a representative, I was told that there had been issues with that particular material. Ashley repaired the three pieces and I have not had any issues with the new material. Recently, the other * pieces have begun to do the same thing. It is continously getting worse. It is no longer under warranty. I am disappointed in the quality of furniture that was sold to me. This is my second set of Ashley furniture. I know that my previous set was a lesser quality and didn't last long. I purposely purchased this sectional because the sales representative said it was a better quality. I would like the other pieces repaired with minimal cost to me.

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Ashley Furniture

Customer service issue
Reported by GetHuman4155129
Dec 26th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 342 others
0 customers following this


GetHuman4155129 started working on this issue
Dec 26th, 2019 7:07pm
GetHuman4155129 indicated the issue is not fixed yet.
Dec 30th, 2019 8:18am

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