My name is Sherri. I purchased a beautiful, black * piece sectional in ****. Within the...

GetHuman4155129's customer service issue with Ashley Furniture from December 2019

Help with my Ashley Furniture issue
First: share to improve GetHuman4155129's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4155129 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4155129's own words
My name is Sherri. I purchased a beautiful, black * piece sectional in ****. Within the first year, the seams began to rip on three of the pieces. Although I purchased the protection plan, it does not cover those damages. Upon speaking to a representative, I was told that there had been issues with that particular material. Ashley repaired the three pieces and I have not had any issues with the new material. Recently, the other * pieces have begun to do the same thing. It is continously getting worse. It is no longer under warranty. I am disappointed in the quality of furniture that was sold to me. This is my second set of Ashley furniture. I know that my previous set was a lesser quality and didn't last long. I purposely purchased this sectional because the sales representative said it was a better quality. I would like the other pieces repaired with minimal cost to me.

GetHuman4155129 did not yet indicate what Ashley Furniture should do to make this right.

How GetHuman4155129 fixed the problem

We are waiting for GetHuman4155129 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ashley Furniture's attention and get better help faster. Tap below to get started.
Having Ashley Furniture issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ashley Furniture

Customer service issue
Reported by GetHuman4155129
Dec 26th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 342 others
0 customers following this

Timeline

GetHuman4155129 started working on this issue
Dec 26th, 2019 7:07pm
GetHuman4155129 indicated the issue is not fixed yet.
Dec 30th, 2019 8:18am

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies