Sales Order Number: ************ - ***********I received the bed, however it came with...

GetHuman4090627's Complaint issue with Ashley Furniture from December 2019

Help with my Ashley Furniture issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4090627's own words
Sales Order Number: ************ - ***********I received the bed, however it came with * of the same pieces (parts). **On ********, Order ********, Perla Batista with PO: SF****** shipped the incorrect part which arrived at my address in Lake Wales, FL.**On ********** - *ZW**V************ tracking notified me and I confirmed with UPS, that my part arrived at a Winter Haven address after I had already received previous furniture and orders at my new address in Lake Wales. **On ********** - I have tried calling twice and have been hung up on and unable to reach anyone via phone system. I still can't put my bed together and I ordered it in July. At this point I would like a refund and better yet, I would like the correct part to be shipped to a store so I can go pick it up myself since no one can figure it out. This has been the most frustrating experience. I have kept notes, photos, and emails regarding everything. I have * right side parts of my bed and the other was delivered somewhere else? How do I return all these pieces?**Thank you in advance for looking into this so that I can feel better about shopping with Ashley.* *Tara Louis****-***-****

GetHuman4090627 did not yet indicate what Ashley Furniture should do to make this right.

How GetHuman4090627 fixed the problem
I called twice waited ** minutes and JR created my ticket ******** and recorded my part to the correct address
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Ashley Furniture

Complaint issue
Reported by GetHuman4090627
Dec 13th, 2019 - 2 years ago
Fixed
GetHuman4090627 shared how to fix
Seen by 2 customers so far
Similar issue to 328 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4090627 started working on this issue
Dec 13th, 2019 5:39pm
GetHuman4090627 confirmed the issue is fixed. Hooray!
Dec 13th, 2019 5:51pm