Need to have my bed complete or refunded

GetHuman-miespana's customer service issue with Ashley Furniture from April 2019

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The issue in GetHuman-miespana's own words
Get my bed complete, first it was missing the side rails on first delivery. Second delivery they attached the sides to the headboard and footboard but they didn’t put the slats because there’s nothing to hold them, they said this bed doesn’t need them. They put my mattress on top of the three metal rods that hold the sides together. Now the mattress sinks in the huge gaps between the rods, I... ... I bought a bed at the Folsom store, they sold me the slats that don’t go in according to the installer who came set up the bed, now my mattress is sinking in in between the three metal bars that hold the sides together. I need my bed to be complete as I paid for a bed, get me whatever needs to be put there and take back those slats that are useless for this bed or you can come and pick up the bed and refund the *** plus that I paid for it, it’s been * weeks and I’ve had nothing but headaches
How hard can it be to sell a bed with all the correct parts the first time??
I need either a board to put my mattress on and take back and refund me for the slats or just take it all and refund the whole purchase
I never shopped at this store before, I expected the sales person to know what this particular bed needed to be delivered and set up in the first try. It’s been a month and I still can’t sleep on it
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Ashley Furniture

Bed
Customer service issue
Reported by GetHuman-miespana
Apr 25th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 525 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-miespana started working on this issue
Apr 25th, 2019 12:26am
GetHuman-miespana indicated the issue is not fixed yet.
Apr 25th, 2019 4:36pm
GetHuman-miespana indicated the issue is not fixed yet.
Apr 26th, 2019 1:03am
GetHuman-miespana indicated the issue is not fixed yet.
Apr 26th, 2019 1:06am
GetHuman-miespana indicated the issue is not fixed yet.
Apr 26th, 2019 1:19am
GetHuman-miespana indicated the issue is not fixed yet.
Apr 26th, 2019 1:20am
GetHuman-miespana indicated the issue is not fixed yet.
Apr 26th, 2019 1:20am
GetHuman-miespana indicated the issue is not fixed yet.
Apr 26th, 2019 1:22am
GetHuman-miespana indicated the issue is not fixed yet.
Apr 28th, 2019 2:32am

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