Hello, I purchased two sofas and one of them on the arm rest it started forming a huge...

GetHuman1833777's customer service issue with Ashley Furniture from December 2018

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The issue in GetHuman1833777's own words
Hello, I purchased two sofas and one of them on the arm rest it started forming a huge line that’s curved like it’s filled with stuffing or something and then another one right across from it. I purchased these in November so it hasn’t even been a month. It’s nkw happening on the other sofa too. I had someone come and inspect them and they said yes there is something wrong and someone will call me back. No one called me back so I called and now they are trying to tell me it is up to standard. Up to whos standard I know it’s not up to mine I payed $*,*** for sofas that aren’t older than a momhj and look like they have been used for the past three years. There is something wrong with the sofas I don’t want a replacement cuz the same thing will happen I need a return. I will gladly send you pictures and you can tell me if it is up to your standard.

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Ashley Furniture

Customer service issue
Reported by GetHuman1833777
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 313 others
0 customers following this
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Email address on the account (if applicable)

Timeline

GetHuman1833777 started working on this issue
Dec 26th, 2018 6:59pm
GetHuman1833777 shared this issue with others over email
Dec 26th, 2018 7:08pm
GetHuman1833777 shared this issue with followers on Twitter
Dec 26th, 2018 7:08pm

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