My **yo son ordered a bedroom set online near black Friday. The set required you to pa...

GetHuman1770649's customer service issue with Ashley Furniture from December 2018

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The issue in GetHuman1770649's own words
My **yo son ordered a bedroom set online near black Friday. The set required you to pay *** for premium home delivery. Delivery said several weeks to deliver but to our surprise several shipments came UPS. My son set up a time for them to deliver the final piece, only the dresser. They brought it upstairs and attached the mirrror with four screws and left. They refused to set up the bed. The bed is still not set up after weeks. I cannot figure out how all the holes lineup to fasten. I have spoken to and documented four phone calls thus far. Siri, A manager pointed out that since some items shipped from a different place they are not included in home delivery. I expressed that that my son paid $*** for them to walk a dresser upstairs and we're only here five minutes and this is not what we were expecting. In re-reviewing the website the only way you find this may happen is if you click the learn more link. Siri sent an email to Rockledge, the delivery people I guess. I have not heard a word. She tells me it's up to them if they will come back to set up the bed. This is horrible customer service. Not understanding the impact on a customer when this happens. It was not clear on the website that all pieces may not be included in home delivery delivery. All I'm asking is for someone to come set up the bed or give my son his *** back and I'll find a real friend to help put it together.
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Ashley Furniture

Customer service issue
Reported by GetHuman1770649
Dec 16th, 2018 - 2 mons ago
I have an issue with Ashley Furniture too
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Seen by 4 customers so far
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Timeline
GetHuman1770649 started working on this issue
Dec 16th, 2018 2:11pm