Asda Customer Service Issues

I tried to confirm my order amendments before 10 p.m. as instructed by the website, but when I clicked to apply the changes on the last order page, the website froze. It didn't load again until a few minutes past ten at night. As a result of this error, my request went through after 10 p.m. Can my amendments still be confirmed for next day delivery? The error message shows "Amended Order CutOff Exceeded!!" Can you please assist and let me know if this issue can be resolved?

I purchased 6 bottles of Lanson champagne for delivery on Sunday, December 6th, between 9-10 a.m. However, upon delivery, it was Asda champagne instead. I returned it to the driver and paid for the incorrect order. Despite numerous attempts, I have not received my refund. I was advised to contact the Asda store in Kingswood, Hull, but due to Coronavirus, they are not answering calls. My order number is [redacted]55. As a pensioner, this situation is causing me financial strain. The service provided lacks efficiency and does not meet my needs.

I had a frustrating experience with a Christmas delivery slot booking at Asda. After spending a long time on my shopping list, I lost my slot at checkout. The customer service advisor mentioned I could have paid for a few items initially and then amended the order. This was helpful information that should have been communicated upfront. When I switched to Morrisons, I appreciated the warning about the checkout time limit and the flexibility to add more items before finalizing the order. As a result, I won't be shopping at Asda again. Morrisons handled the online process better, and Asda could benefit from similar user-friendly features and a more customer-centric approach. It's disappointing that Asda did not offer any compensation for the inconvenience caused. In the future, I'll be supporting brands that prioritize customer satisfaction like Morrisons.

Dear Asda, I received your email on December 3rd regarding a £10 discount voucher for shopping using Scan & Go by December 17th and spending over £40. I visited the Swanley, Kent store today to use Scan & Go, but the system was not working as informed by the assistant. I had to use the regular checkout method, resulting in a longer process. I spent £[redacted] and believe I should still qualify for the voucher, considering the system issue was out of my control. Receipt Details: Date: 16/12/[redacted] Time: 10:34 EPS No. [redacted] Swanley Store Manager: M. Featherstone Total EPS: £[redacted].92 Terminal No. [redacted] Authorisation No. [redacted] Paid by Credit Card, Name: G J Allen I am looking forward to your response. Geraldine

I placed order number [redacted]0 last night between 6 and 8 pm. Unfortunately, my order did not arrive, and the status has not changed from "order confirmed." Throughout the day, it has been stuck at "being prepared." I reached out to someone via online chat this morning, but they could not provide me with information on the expected delivery time. I have received no updates or communication regarding my order. This situation has left me with no food at home and no funds to go grocery shopping since the payment was deducted from my account two days ago.

I encountered an issue when trying to complete my order at ten minutes to ten. Despite adjusting my order total from £44.47 to £55.14, the payment section kept prompting me to go back and spend over £40. Subsequently, the basket amount displayed as £00.00, and changing the delivery date from the 17th to the 18th did not resolve the checkout problem. Even after multiple attempts, the system insisted I had to spend more than £40 and return to shopping. When reviewing my order list, it still shows the original details and prompts me to check out. Unfortunately, I am unable to proceed with finalizing my purchase.

I had to return an order that I had cancelled, but it unexpectedly arrived after cancellation. Upon inspecting the package, I discovered one item missing from the pack. I decided to keep the Minecraft PJs for my granddaughter. I returned the incomplete order at my local Asda in Hayes and they provided me with a receipt. I hope I won't be charged for the missing item. The Order number in question is [redacted]3. The total amount paid was £93.50, minus £14.00 for the Minecraft PJs I kept.

I am extremely disappointed with my shopping experience. My order for Christmas food was unexpectedly cancelled without any notification, leaving me without the essentials I need for Christmas Day. Despite explaining my situation as someone who is shielding, I was only given a weak apology and the earliest redelivery date offered to me was on the 27th of December, which is not helpful at all. This has caused me a great deal of stress and even aggravated my chronic pain condition. I have reached out to the CEO, Mr. Burnley, via email but have yet to receive a response. I urgently require my food to be delivered as soon as possible. - J. G.

We have been using Click and Collect with Asda for a month now after switching from Tesco. We have a son with asthma, so safety is a big concern for us. We scheduled our Christmas shopping weeks in advance and are extremely disappointed that half of our order has been removed. While we acknowledge the challenges of COVID and panic buying, loyal customers like us should not feel like we are only getting what's leftover. Asda should have implemented measures earlier to prevent items from running out and being limited to others. This situation has left us very disappointed.

I am extremely displeased with the delivery service. I was expecting a delivery yesterday within a specific time slot, but was informed 30 minutes into the slot that the truck had broken down. As of 2:30 pm today, I still have not received my delivery and no one has contacted me to reschedule. After making 5 calls and being transferred 6 times, I was finally told they would arrange for the delivery. This lack of communication and delay is unacceptable. Being in a shielding situation, I have had to go without essential items because the delivery did not arrive on time. This level of service is completely shocking and not at all acceptable.

I visited your cigarette counter and was served by a lady wearing her mask under her chin. I explained that wearing the mask like that doesn't provide full protection for herself or customers. She mentioned the plastic screen, but I pointed out that air can still travel through gaps. With two coworkers at my hospital workplace recently contracting COVID, it's evident how fast it spreads. We have strict safety measures in place, and I urge your store to enforce proper mask-wearing among staff. A young girl without a mask leaning in and chatting with the lady was also concerning. It's crucial for your employees to understand the importance of keeping customers safe. I appreciate your attention to this matter. I visited your Hayle store around 7:30 PM after a long shift at the hospital.

Hello, I would like to share an unfortunate experience I had at the Asda store in Stanley Road Birkenhead on January 6th. I purchased beer there, following the deal of 3 x packs for £21. However, an incident occurred at the self-checkout where a crate scanned twice unintentionally. When I was approached by an Asda employee and two security guards after leaving the store, I showed my Apple Pay transaction as proof of payment. Despite this, I was accused of theft and pressured to return to the store, causing embarrassment in front of other customers. The way the situation was handled by the security guards, especially the female guard, was highly unprofessional and intimidating. I reached out to customer service via email but have not received a response. I sincerely hope this issue can be addressed promptly to prevent similar incidents for other customers in the future. Thank you for your attention to this matter. Regards, P.S.

I shopped at Asda Killingbeck on January 11, [redacted], around 8 PM using the Scan and Go feature. After paying at the Scan and Go checkouts, I did not receive a receipt. When I requested one, a staff member and their manager accused me of not paying for my items. Even though I paid, the situation escalated, and I was embarrassed in front of other customers. Eventually, the manager found the receipt, but the experience was uncomfortable and unprofessional. I need this issue resolved promptly, as it impacted my ability to care for my disabled child at home. I am very disappointed with the poor customer service from the manager and the way the situation was handled.

Dear Sir/Madam, I am writing to report an unpleasant experience my son and I had at your Great Bridge Tipton store on Tuesday, 19-01-21. As a COPD sufferer, I am exempt from wearing a face covering and presented a letter to that effect. However, a staff member insisted I wear a mask or leave, questioning the validity of my exemption. This embarrassing incident led me to abandon my shopping and take my business elsewhere. We typically spend £[redacted]-£[redacted] per month at Asda for our monthly shop but will now refrain from doing so. I hope this matter can be addressed promptly so that I may feel comfortable returning to shop at your store in the future. Sincerely, Hannah B. 9 Hill Avenue Lanesfield Wolverhampton WV4 6PY 21-01-21

Dear Team, I am contacting you regarding missing items from my recent delivery. The driver informed me that several items were not included. I have been charged for the following items, which were not delivered: 1. Taj Bhindi Cut Okra 1kg 2. Macedonian Tahini Sesame Paste 300g 3. Horlicks Original 500g 4. Brita Marella XL Water Filter Jug White 5. Brita Marella XL Water Filter Jug Blue I attempted to resolve this matter over the phone but encountered confusion and no resolution. Therefore, I am reaching out via email for better clarity. This experience has left me dissatisfied as many items were missing from my order. I have received a partial refund for some items, but not for the ones listed above. I kindly ask for your prompt assistance in addressing this issue. Thank you, K. Dubey

I received my order today and I am pleased with it. However, there was a mistake with the replacement item. I ordered a pack of four Asda baked beans in tomato sauce, but I received four separate tins instead of one pack as listed on the delivery order. This mix-up needs to be corrected so I can use my vouchers appropriately. I am willing to pay any price difference using my bank account. Please review this matter and adjust the order accordingly. The delivery was on January 23, [redacted], between 5-6pm, and my order number is [redacted]5. Thank you.

Hello, ASDA Customer Support team! I am reaching out from Mortimer Community College in South Shields regarding an issue with the £15 free school meal vouchers we distributed. Some parents reported being turned away at ASDA stores, being told the vouchers were 'out of date.' However, these vouchers were ordered through Edenred, the Government's chosen distributor, and were printed right after ordering. It seems unlikely they could be expired. We would appreciate guidance on our next steps in resolving this matter. Thank you. Best regards, Patsy Quinn, Mortimer Community College, Reading Road, South Shields, NE33 4UG. Kindly reply to [redacted]

My order number is [redacted]3. The items I received this afternoon were not in the carrier bag as requested and paid for. Please refund the owed amount to my card. I also received a [redacted]-gram pot of coleslaw with today's date as the sell-by date. It's impossible to consume it all in one afternoon. Can you refund the purchase amount to my bank for this item as well? I have a yearly subscription, and during Christmas week, you were fully booked, and I had to pay for an additional slot. During the first lockdown, I couldn't secure any slots without a regular one, even though I paid for the subscription. Please do not renew my subscription automatically. Thank you. From M. Douglas. Phone number: [redacted].

Subject: Concern Regarding BID Businesses Improvement District Dear Sir/Madam, We are a group of local businesses in Caernarfon, North Wales, attempting to oppose the second-term formation of the BID. The term extends for 5 years and we believe the allocation of funds over the past years has been unjust. As the primary financial contributors to the BID, we ask for your support in voting against its continuation. Non-participation equates to a positive vote, so we urge you to cast a NO vote. Kindly forward this message to the appropriate department handling this matter. Sincerely, J. Cooke [redacted]2

My delivery was meant to arrive between 8am to 9am today, but the driver showed up unexpectedly at 7:40. This caught me off guard as I was assisting my 94-year-old mother, who has Alzheimer's. The driver, named Alex, didn't wear a face covering and came too close to me, even though we are in the vulnerable category. He mentioned that I was his first delivery and wasn't aware of the usual notification texts. This lack of precautions and disregard for safety measures is concerning, especially given the current circumstances. I did receive a text indicating the driver was on the way, but it came 35 minutes after he had already left. This kind of service is unacceptable and needs to be addressed promptly.