Problems with online shopping deliveries. On numerous occasions items have been deliver...

GetHuman-wufflets's Complaint issue with Asda from September 2020

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The issue in GetHuman-wufflets's own words
Problems with online shopping deliveries. On numerous occasions items have been delivered which have been VERY BADLY PACKED!!! On two occasions packets of crisps have had heavy tins on top of the packets thereby crushing the crisps. On two occasions packs of * x *litre bottles of water have been delivered with the tops bent out of shape AGAIN VERY BADLY PACKED!! On one occasion three small tins of tomato paste arrived BADLY DENTED!! The most recent problem from our delivery yesterday is a VERY BADLY DAMAGED carton of Creme Caramel with a LARGE HOLE IN THE TOP AND A CONSIGNMENT OF * X * LITRES OF NATURAL MINERAL WATER BADLY DAMAGED HAVING HAD EITHER SOMETHING VERY HEAVY ON TOP OF IT OR HAVING BEEN DROPPED AS THE TOPS WERE BENT OVER AT AN ANGLE. Sorry but this is not acceptable and were I able to use another online shopping supplier I would but there are no bookable spaces for regular fortnightly deliveries available in our area. As I am in the shielding category i am reluctant to go to any of our local supermarkets. Your response would be welcomed in order to stop these messy deliveries and put matters right. The carton of Creme Caramel is unuseable. I have telephone the Asda Helpline but it refused to respond TOTALLY UNACCEPTABLE AS WAS THE LOCAL STORE RESPONSE I.E. NO RESPONSE!!!

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Asda

Complaint issue
Reported by GetHuman-wufflets
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1908 others
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Timeline

GetHuman-wufflets started working on this issue
Sep 26th, 2020 10:04am