We went to collect our 'Click and Collect' order at Asda Eastland today at **.** approx...

GetHuman5038702's Complaint issue with Asda from July 2020

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5038702's own words
We went to collect our 'Click and Collect' order at Asda Eastland today at **.** approx and went to the rear delivery area of the store where we have collected it every week. There was no boxes or Asda staff present so we went to the 'Click and Collect' cabinets on the otherside of store. Our order came up as invalid and on ringing the store we were told to go back to the rear of the store which involves leaving the site and through three sets of traffic lights again. While we were at the lockers another customer arrived and had come from the rear of the store because ther was no crates or staff. When we went back at **.** there was a member of staff who was nowhere to be seen before.

GetHuman5038702 did not yet indicate what Asda should do to make this right.

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Asda

Complaint issue
Reported by GetHuman5038702
Jul 7th, 2020 - 3 months ago
Fixed
Seen by 3 customers so far
Similar issue to 1871 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5038702 started working on this issue
Jul 7th 2:20pm
GetHuman5038702 confirmed the issue is fixed. Hooray!
Jul 7th 6:31pm

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