I am writing this today because I have been mistreated, messed around and down right di...

GetHuman-kayywall's Complaint issue with Asda from May 2020

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The issue in GetHuman-kayywall's own words
I am writing this today because I have been mistreated, messed around and down right disrespected by a number of your staff member at the Paignton, Devon branch. I went in to get a £** EE mobile top up. When I paid for this I was supposed to receive a piece of paper with a ** digit code. I did not receive this. So I went back to the customer support and they told me to await a call from the manager with a decision on whether I get my money back or a new top up voucher as goodwill. I waited a day, as requested, and I received no phone call. After this I went back again to find out why. When I went back I was told this was to do with the mobile service provider and was told to contact them but when I did this I was sent immediately back to Asda, to no end. When I went in once more, the woman on the customer support desk looked through a book and quickly handed me a number which she assumed was a phone number because it was under my name and phone number, it was the item code from the receipt of my purchase from * days prior. All I want is my voucher or a refund. But the team there has no idea what to do. And doesn’t seem to care even though I am a regular customer and I have no reason to cause an issue. It is clear to me that the team in that store has no idea how to run it

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Asda

Complaint issue
Reported by GetHuman-kayywall
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1735 others
0 customers following this

Timeline

GetHuman-kayywall started working on this issue
May 23rd, 2020 2:19pm

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