I can't login or out of my account after * days of trying.*I am taken to a page with a...

GetHuman4860919's customer service issue with Asda from May 2020

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The issue in GetHuman4860919's own words
I can't login or out of my account after * days of trying.*I am taken to a page with a rotating green circle and that's as far as I can get though I have managed to change my password in case that was the problem, it wasn't.*I can get to a Sign Out page but as soon as I click sign out I am back with the rotating green circle.*I have deleted all cookies and tried to get into my account on another PC, I have also tried other browsers with no effect.*I have an order due for delivery on **th May but have only a few things on it to secure the slot therefore need to get into my account to increase the order or I will have no food and as I am locked down I may be in difficulty.*I have spoken * times to Asda customer service but they seem unable to help, can you do anything please.*Thank you*Lawrence Crocker.

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Asda

Customer service issue
Reported by GetHuman4860919
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1731 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4860919 started working on this issue
May 23rd, 2020 9:36am
GetHuman4860919 indicated the issue is not fixed yet.
May 23rd, 2020 2:02pm
GetHuman4860919 indicated the issue is not fixed yet.
May 23rd, 2020 2:02pm
GetHuman4860919 indicated the issue is not fixed yet.
May 23rd, 2020 2:02pm
GetHuman4860919 indicated the issue is not fixed yet.
May 23rd, 2020 2:03pm
GetHuman4860919 indicated the issue is not fixed yet.
May 23rd, 2020 2:03pm
GetHuman4860919 indicated the issue is not fixed yet.
May 23rd, 2020 2:05pm

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