My name is John Dando, * Elton Close WA**NB****** ****** *****@***.com*I am ** my wife...

GetHuman-dandojh's Complaint issue with Asda from April 2020

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The issue in GetHuman-dandojh's own words
My name is John Dando, * Elton Close WA**NB****** ****** *****@***.com*I am ** my wife ** We have regular a delivery slot, Tuesday **am- **am, and have been receiving home groceries deliveries for many months*Because of age and underlying health problems we are confined to our home*.*We were due a delivery on Tuesday April ***On Wednesday April * we received an email reminding us that we had to get our order in no later than **am Sunday April ***On April * Sunday we received an email from you timed at**.** confirming that you had received our order*We then noticed an email from you timed at **.**, April * informing us that we had missed our slot**We then noticed that the order you had confirmed to us was for delivery April ** not April *.**We were helped out by neighbours but by this time the order was out of date* lots of perishable items no longer needed.*Saturday April ** **.**am sought to amend order but this option was not available to us.*We felt that we had no option but to cancel and reorder. *After all we had plenty of time*DELIVERY DATE GIVEN TO US APRIL ***Late that day tried to amend this order but again COULD NOT**We realise that things are chaotic but can you intervene?*John Dando*PS what time do you mean by **am because **am is nonsense *Wikipedia says it is midnight other web pages say midday**What not use ** hour clock or simply midnight or midday

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Asda

Complaint issue
Reported by GetHuman-dandojh
Apr 11th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 834 others
0 customers following this

Timeline

GetHuman-dandojh started working on this issue
Apr 11th 1:18pm