My husband and myself have just left the ASDA store in Cwmbran absolutely disgusted by...

GetHuman-colintr's Complaint issue with Asda from October 2019

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The issue in GetHuman-colintr's own words
My husband and myself have just left the ASDA store in Cwmbran absolutely disgusted by the atrocious customer service we’ve just experienced. We approached the till with our trolley at almost exactly **pm. The member of staff looked at the amount we had in our trolley and straight away made us feel uncomfortable by saying she shouldn’t even let us go through the till as the shop is shut. can I just point out that there wasn’t any announcements made that the store was due to close and no one approached us to say the store was due to close shortly. We proceeded to scan our items whilst continually being intimated by the member of staff - every time an item wouldn’t scan she would roll her eyes and would rudely push past us to scan her card on the screen, she stood next to us the entire time being very vocal about her unsatisfaction that there were people still putting items through the till when the shop closed at **. She kept saying how ridiculous it was and at one point she even swore saying it was taking “bloody ridiculous”. You could sense her rage getting worse and worse. She then refused to allow another customer to make her purchases and made her leave her small trolley of items and walk out of the shop with nothing. I then herd her complain to someone else that * trolleys had just been dumped and left, but they were clearly there because she wouldn’t allow them to be served. As we finished our transaction I tried to be polite and say thank you and good night but the member of staff responded abruptly with “I thought I was going to be here all night”. Throughout the transaction I kept apologising and tried to scan my items as quickly as possible but at no point was she even civil let alone polite. She was also being very disrespectful about her colleagues in front of us saying things like “they have been told before about just walking off” *There were two ladies working by the till but it was the one who kept scanning her card on when things wouldn’t go through that was the most aggressive and vocal. *I have never in my life felt so intimidated by someone working in a shop and was physically shaking by the time I got to my car. This surely is not how you expect staff to behave?

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Complaint issue
Reported by GetHuman-colintr
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 945 others
0 customers following this


GetHuman-colintr started working on this issue
Oct 26th, 2019 9:49pm
GetHuman-colintr indicated the issue is not fixed yet.
Oct 27th, 2019 6:55am