Today *******. I had attended Asda longwell green Bristol For my click and collect itea...
GetHuman3832618's Complaint issue with Asda from October 2019
Help with my Asda issue
First: share to improve GetHuman3832618's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3832618 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3832618's own words
Today *******. I had attended Asda longwell green Bristol For my click and collect iteams- I pulled up at **.** ready to collect my **am time slot. *However **.** I had to ring the store to find out as to why there was * cars waiting for food . **.** we then get a member of staff come and apologise. At this point I have two children in the car . My reason to click and collect and that we have plans for the day **pm family function. So **.** Shopping is finally on its way to me . At this point iv now had to ask a member of my family to come collect my two children as there very bord and worried they will miss party. * My point is iv ordered for this being a quicker option and more convenient. However an hour to get food is absolutely appalling. The staff response was shocking as he explained he was working on his own working the click and collect . *Iv now got home at **.** put shopping away quickly to go see my children and attend function. *To notice two iteams missing off my click and collect order I haven’t time to drive back and collect theses iteams. I’m so disappointed and this has really put me off using this option again. **I do believe this matter should have been delt with better and it is somewhat where the manger needs looking into improving - experience poor service and attitude from customer service . ***Kayleigh
GetHuman3832618 did not yet indicate what Asda should do to make this right.
I have an issue with Asda too
How GetHuman3832618 fixed the problem
We are waiting for GetHuman3832618 to fix the problem and share the solution with the rest of us customers.
Please help with my Asda issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.