Today *******. I had attended Asda longwell green Bristol For my click and collect itea...

GetHuman3832618's Complaint issue with Asda from October 2019

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The issue in GetHuman3832618's own words
Today *******. I had attended Asda longwell green Bristol For my click and collect iteams- I pulled up at **.** ready to collect my **am time slot. *However **.** I had to ring the store to find out as to why there was * cars waiting for food . **.** we then get a member of staff come and apologise. At this point I have two children in the car . My reason to click and collect and that we have plans for the day **pm family function. So **.** Shopping is finally on its way to me . At this point iv now had to ask a member of my family to come collect my two children as there very bord and worried they will miss party. * My point is iv ordered for this being a quicker option and more convenient. However an hour to get food is absolutely appalling. The staff response was shocking as he explained he was working on his own working the click and collect . *Iv now got home at **.** put shopping away quickly to go see my children and attend function. *To notice two iteams missing off my click and collect order I haven’t time to drive back and collect theses iteams. I’m so disappointed and this has really put me off using this option again. **I do believe this matter should have been delt with better and it is somewhat where the manger needs looking into improving - experience poor service and attitude from customer service . ***Kayleigh

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Asda

Complaint issue
Reported by GetHuman3832618
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 944 others
0 customers following this

Timeline

GetHuman3832618 started working on this issue
Oct 26th, 2019 1:12pm