My order number is ***********. Your driver named Tyler called me & left me a voicemail...
GetHuman3771998's customer service issue with Asda from October 2019
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My order number is ***********. Your driver named Tyler called me & left me a voicemail at **:** as he couldn’t find my address. I called him back at **:** to help him to which I was unable to get through to him so I called him back ** times, left him a voicemail and sent him a text message to which he didn’t return any of these. (I have photo evidence of this) At **:** I called ASDA customer services to try and get help as my delivery slot was *-**pm. The lady contacted the store to which they stated they would not be delivering my order & I will have to wait until tomorrow morning for a phone call to see if I can have my order delivered at all. When I asked to speak to the store I was put on hold & then the phone was answered & then went quiet as if someone has muted the call. I then called customer services again to say that I was greatly unhappy & if the store wasn’t going to deliver my order tonight then they can cancel it and I will shop elsewhere to which this lady replied “my colleague has already cancelled your order”. Why was this cancelled if I didn’t request this? I find the service I have received this evening appalling and suggest that my order is delivered to me tomorrow at the latest (********) with a refund of the charges for my delivery slot, the delivery & picking & packing charge seeing as the store can’t be bothered to do their job properly so why should I pay them for the service they haven’t delivered?
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