My order number is ***********. Your driver named Tyler called me & left me a voicemail...

GetHuman3771998's customer service issue with Asda from October 2019

Help with my Asda issue
First: share to improve GetHuman3771998's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3771998's own words
My order number is ***********. Your driver named Tyler called me & left me a voicemail at **:** as he couldn’t find my address. I called him back at **:** to help him to which I was unable to get through to him so I called him back ** times, left him a voicemail and sent him a text message to which he didn’t return any of these. (I have photo evidence of this) At **:** I called ASDA customer services to try and get help as my delivery slot was *-**pm. The lady contacted the store to which they stated they would not be delivering my order & I will have to wait until tomorrow morning for a phone call to see if I can have my order delivered at all. When I asked to speak to the store I was put on hold & then the phone was answered & then went quiet as if someone has muted the call. I then called customer services again to say that I was greatly unhappy & if the store wasn’t going to deliver my order tonight then they can cancel it and I will shop elsewhere to which this lady replied “my colleague has already cancelled your order”. Why was this cancelled if I didn’t request this? I find the service I have received this evening appalling and suggest that my order is delivered to me tomorrow at the latest (********) with a refund of the charges for my delivery slot, the delivery & picking & packing charge seeing as the store can’t be bothered to do their job properly so why should I pay them for the service they haven’t delivered?

GetHuman3771998 did not yet indicate what Asda should do to make this right.

How GetHuman3771998 fixed the problem

We are waiting for GetHuman3771998 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Asda's attention and get better help faster. Tap below to get started.
Having Asda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Asda

Customer service issue
Reported by GetHuman3771998
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 928 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3771998 started working on this issue
Oct 15th, 2019 9:53pm
GetHuman3771998 indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm
GetHuman3771998 indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm
GetHuman3771998 indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm
GetHuman3771998 indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm
GetHuman3771998 indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm
GetHuman3771998 indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm