Last night after finishing work at *.** pm*I called into Asda and bought some items for...

GetHuman-ingridov's customer service issue with Asda from September 2019

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The issue in GetHuman-ingridov's own words
Last night after finishing work at *.** pm*I called into Asda and bought some items for dinner including a bottle of the Asda yellow label Prosecco *Got home and put wine in fridge to chill whilst starting to make cod moray from a packet of your frozen cod.*I took the sparking wine from the fridge to open the bottle*The cord was extremely difficult and unyielding for some reason *And from being a * min job it developed into a half hour job and still not yielding *The top bit of the dry cork broke off *I tried to remove the remaining dry cork with a cork ***** as the only option*Very aware that it might pop out dangerously *No impact with cork ***** so had to use hand drill to remove this tightly wedged cork *Very disappointed with this *Especially since I was on an early shift this morning *I buy this yellow label on a weekly basis and this is the first time that I have had this ridiculous situation *I considered changing back from my joggers to return the bottle but that would have meant dinner would have been even later *Anyway I’m still very annoyed about this issue and hope not to have this happen again*I would appreciate a refund of £* for this inconvenience

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Asda

Customer service issue
Reported by GetHuman-ingridov
Sep 5th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 864 others
0 customers following this

Timeline

GetHuman-ingridov started working on this issue
Sep 5th, 2019 10:57am
GetHuman-ingridov indicated the issue is not fixed yet.
Sep 5th, 2019 3:27pm
GetHuman-ingridov indicated the issue is not fixed yet.
Sep 6th, 2019 11:15am
GetHuman-ingridov indicated the issue is not fixed yet.
Sep 6th, 2019 3:03pm
GetHuman-ingridov indicated the issue is not fixed yet.
Sep 8th, 2019 4:26pm
GetHuman-ingridov confirmed the issue is fixed. Hooray!
Sep 8th, 2019 4:27pm
GetHuman-ingridov indicated the issue is not fixed yet.
Sep 8th, 2019 6:55pm