My issue well where do I start *I visited my local store in reddish Manchester on the...

GetHuman2984184's customer service issue with Asda from May 2019

Help with my Asda issue
The issue in GetHuman2984184's own words
My issue well where do I start *I visited my local store in reddish Manchester on the **th of may to do my weekly shop I have a large family and and USED notice the word USED TOspend on average between £***-*** per week there that was until today when I purchased chicken and chips from the hot counter and proceeded to the self scan and paid with my debit card and consumed the product and started to do my shopping it was very busy so you can imagine my surprise when I was approached by the security guard and he said that he had been told by a member of staff that the chicken and chips I had bought I hadn’t paid for and did I have the receipt now baring in mind there are hundreds of cameras watching your every move I replied that I had paid for this and offered to show my bank statement showing the pending transaction for the purchase I showed him and he apologised and that was that *Now as to how I feel *Absolutely fuming embarrassment you wouldn’t believe in the middle of a packed store to be accused of stealing for £*.** I have spent thousands of pounds in Asda over the years and to be accused of stealing without anyone checking the numourous cameras is disgraceful ironically whilst I was being accused of stealing a real shoplifter was at work and stole a large amount of stuff save your apology as it’s worth nothing I will however be putting this same email in the local paper in Manchester that I work for and also on the social media platforms as to show you up for what you really are and I’m also registered disabled and can’t walk after having major surgery *years ago so how was I going to escape with my stuff if I was going to shoplift as I was using the mobility scooters you provide in store absolutely f@@king disgrace I hope you are proud

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Asda

Customer service issue
Reported by GetHuman2984184
May 26th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 733 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2984184 started working on this issue
May 26th, 2019 3:31pm
GetHuman2984184 shared this issue with friends on Facebook
May 26th, 2019 3:32pm
GetHuman2984184 indicated the issue is not fixed yet.
May 26th, 2019 3:34pm
GetHuman2984184 indicated the issue is not fixed yet.
May 26th, 2019 3:34pm
GetHuman2984184 indicated the issue is not fixed yet.
May 26th, 2019 3:34pm
GetHuman2984184 indicated the issue is not fixed yet.
May 26th, 2019 3:34pm
GetHuman2984184 confirmed the issue is fixed. Hooray!
May 26th, 2019 3:37pm
GetHuman2984184 indicated the issue is not fixed yet.
May 26th, 2019 3:37pm
GetHuman2984184 confirmed the issue is fixed. Hooray!
May 26th, 2019 3:38pm