Hello, I would like to complain how awful and embarrassed I felt in one of your stores...

GetHuman2097607's customer service issue with Asda from February 2019

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The issue in GetHuman2097607's own words
Hello, I would like to complain how awful and embarrassed I felt in one of your stores today. The store I would like to complain about is the Asda on Holderness Road. I did a bit of shopping what included * tins of SMA baby formula, fruit, veg and a bottle of pop. To pay for my formula and veg I was using healthy start vouchers witch I use every month at the same store and top up the rest for the milk and veg and have done for months. But on this occasions I got treated like a criminal and treated disused for using them. I had the lady from the self service made me empty my bags and look to see what I had exactly bought, while they was a quite behind me and made it quite aware to other customers I was paying for some of my items via vouchers. I know I would have to top up for the rest of my shopping but she tried making out I was trying to buy things I was not allowed via the vouchers when you could see a bag of formula milk, apples, carrots, cucumbers what I was allowed to buy. *I have never felt so low and little by using them. Healthy start vouchers help me out a lot especially this time of the year when money is tight . I would have complained in store but due to me having mental health issues I just wanted to leave and get home. *I hope you can resolve this issue before I take further. Thanks

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Asda

Customer service issue
Reported by GetHuman2097607
Feb 2nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 532 others
0 customers following this

Timeline

GetHuman2097607 started working on this issue
Feb 2nd, 2019 7:47am