I ordered a shop over Xmas ******** * items didn’t term up I requested a refund online...

GetHuman1916751's customer service issue with Asda from January 2019

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The issue in GetHuman1916751's own words
I ordered a shop over Xmas ******** * items didn’t term up I requested a refund online which was declined I called customer services and was told it would b dealt with and I would receive an email shortly which didn’t happen, I called again on ******** and was told the same and as of yet no refund, I order my food shop every week usually without any problem and have been so disappointed with the customer service on this occasion do I need to phone and waste my time again?
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Asda

Customer service issue
Reported by GetHuman1916751
Jan 7th, 2019 - a mon ago
I have an issue with Asda too
Not resolved
Seen by 2 customers so far
Similar issue to 477 others
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Timeline
GetHuman1916751 started working on this issue
Jan 7th 7:22pm