Hi, I used your self service check out to pay for a shop earlier this evening that cost...

GetHuman1670923's customer service issue with Asda from December 2018

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The issue in GetHuman1670923's own words
Hi, I used your self service check out to pay for a shop earlier this evening that cost me £**. The card machine on the checkout broke whilst I was using it and following advice of one of your staff I proceeded to pay with cash. However, I’ve just noticed that I have also been charged on my card meaning I have paid £** in total as opposed to £**. Please get in contact as soon as possible so I can have this returned to me. Thank you.
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Asda

Customer service issue
Reported by GetHuman1670923
Dec 1st, 2018 - 6 mons ago
I have an issue with Asda too
Not resolved
Seen by 3 customers so far
Similar issue to 390 others
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Timeline
GetHuman1670923 started working on this issue
Dec 1st, 2018 11:38pm