Went to my local Asda as it was after * I asked about my order as the click and collect...

GetHuman1611102's customer service issue with Asda from November 2018

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The issue in GetHuman1611102's own words
Went to my local Asda as it was after * I asked about my order as the click and collect did not recognise the order number to be told oh it will be in one of the boxes ,the young lady then said oh do I have to go through them ** mins later still waiting the young lady is now serving another customer I’m still waiting to which I approached her asking where my parcel to which she replied oh you will have to ring customer service . I came home rang customer service to be told she would ring the store oh what a surprise they did not answer the lady cancelled my order then get a refund then I would have to reorder and for my inconvenience she would send me a good will gesture I’m still waiting.
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Customer service issue
Reported by GetHuman1611102
Nov 23rd, 2018 - 10 mons ago
I have an issue with Asda too
Not resolved
Seen by 2 customers so far
Similar issue to 366 others
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GetHuman1611102 started working on this issue
Nov 23rd, 2018 5:14pm