I was expecting my online order to be delivered between *-* pm on ** th October. This d...

GetHuman-faratsad's customer service issue with Asda from October 2018

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The issue in GetHuman-faratsad's own words
I was expecting my online order to be delivered between *-* pm on ** th October. This did not arrive. When I called customer services I was told the driver was unable to deliver as there was no answer, however I was at home. The driver did not call me if there was such a problem. This is the second time this has happened wher I’ve been told the driver couldn’t deliver as no one was at home despite me being at home. No one contacted me the first time either if this was a problem. The order number is *************I have been using Asda online shopping for some time and would not expect such shoddy behaviour and treatment.
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Asda

Customer service issue
Reported by GetHuman-faratsad
Oct 20th, 2018 - a mon ago
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Seen by 2 customers so far
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Timeline
GetHuman-faratsad started working on this issue
Oct 20th 12:24pm