I ordered the Luma Candle color changing set plus remote about a month and a half ago t...

GetHuman-suemsimp's customer service issue with As Seen On TV.com from February 2019

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The issue in GetHuman-suemsimp's own words
I ordered the Luma Candle color changing set plus remote about a month and a half ago thru Amazon Prime. It’s worked fine for that long but suddenly the remote is going crazy. The off button on the remote doesn’t work. The on button makes the candles red but I cannot change the color. Have tried * new batteries in the remote, nothing. Could the remote just be suddenly defective? Too late to return them thru Amazon Prime. *****.
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As Seen On TV.com

Customer service issue
Reported by GetHuman-suemsimp
Feb 28th, 2019 - 3 mons ago
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GetHuman-suemsimp started working on this issue
Feb 28th 5:28am
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Feb 28th 5:30am