When I plugged my new Arturia ** keylab up it said that the USB port was malfunctioning

GetHuman890156's customer service issue with Arturia from July 2018

Help with my Arturia issue
The problem I ran into: When I plugged my new Arturia ** keylab up it said that the USB port was malfunctioning
I trust that Arturia will make this right and come up with a resolution that is fair.
Help with my Arturia issue
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Arturia

Customer service issue
Reported by GetHuman890156
Jul 17th, 2018 - a mon ago
I have an issue with Arturia too
Fixed
Seen by 2 customers so far
Similar issue to 6 others
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Timeline
GetHuman890156 started working on this issue
Jul 17th 6:04pm
GetHuman890156 indicated the issue is not fixed yet.
Jul 17th 7:21pm