Modem isn’t working Comcast is coming Tuesday to see if the problem is on their end . I...

GetHuman-blueffec's customer service issue with Arris from May 2018

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The issue and preferred resolution, in GetHuman-blueffec's own words:
Modem isn’t working Comcast is coming Tuesday to see if the problem is on their end . If my modem is defective how would I exchange the product?
I trust that Arris will make this right and come up with a resolution that is fair.
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Arris

Customer service issue
Reported by GetHuman-blueffec
May 6th, 2018 - 3 mons ago
I have an issue with Arris too
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Seen by 2 customers so far
Similar issue to 14 others
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GetHuman-blueffec started working on this issue
May 6th 7:55pm