I use your Arm & Hammer Washing soda and I make my own homemade detergent. I was making...
GetHuman-jtevenso's customer service issue with Arm & Hammer from September 2018
Help with my Arm & Hammer issue
First: share to improve GetHuman-jtevenso's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jtevenso's next move: talk to Arm & Hammer when they open (we'll send a reminder).
Arm & Hammer's call center is closed now. We will text or email GetHuman-jtevenso when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-jtevenso can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-jtevenso may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-jtevenso's own words
I use your Arm & Hammer Washing soda and I make my own homemade detergent. I was making some and had it in the blender to add the other liquid ingredients to it and I heard something in there banging hitting the side of the blender. I went to shut the blender off and a hard chunk of Arm & Hammer soda hit the inside and blew out the side of my blender and got the soap all over my kitchen my clothes my shoes I had a huge mess, and more than that, I was highly upset that the Ninja blender that I had wanted for so long, and was JUST gifted to me, had a huge hole in it and I could no longer use it. I was so upset, I just couldn't possibly call and report it to you that day. I have the chunks of washing soda that caused the damage and would be willing to send them to you for research. What I feel would be fair is for you to send me a new Ninja full size blender or send me the money to buy a new one. I believe they are around $** to $***. I have pictures of the blender and the mess this all caused if there is a way for me to send them to your email. Thank you for your help. *Jodi Evenson ***** *th St. N.W.*Sidney, MT ******P.S. I fully plan to continue to use your Washing Soda, as it's a great product.
GetHuman-jtevenso did not yet indicate what Arm & Hammer should do to make this right.
I have an issue with Arm & Hammer too
How GetHuman-jtevenso fixed the problem
We are waiting for GetHuman-jtevenso to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.