My Arlo system has ** cameras connected but only * are active. The * active cameras con...

GetHuman3832431's Technical Support issue with Arlo from October 2019

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The issue in GetHuman3832431's own words
My Arlo system has ** cameras connected but only * are active. The * active cameras consist of two Arlo Pro *’s and three Arlo Pro’s. Of the five cameras only one has an Arlo Smart subscription and that camera is an Arlo Pro *. On October **th I had a live chat with Arlo support, Case Number: ******** because the camera with the subscription would not send notifications or video when the Arlo system was armed. The other four cameras functioned normally. What seemed to fix this problem was to remove the camera from the subscription, delete the camera from the system and then re-sync the camera back into the system. About * days later it happened again so I performed those same steps and that fixed it. It happened again last night (October **th) so this morning I tried something different, what I did was take it off the subscription and put it on “inactive camera” status for a few minutes and then put it back into “active” status and this seemed to solve the problem. So what I’ve figured is whatever is happening only affects the camera that has the subscription. All my other camera’s function normally. I had a Live Chat with Arlo again this morning and provided the same info as above and was told they could not help me. Is there something that can be done to fix this situation so it does not happen any longer?

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Technical Support issue
Reported by GetHuman3832431
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2206 others
0 customers following this


GetHuman3832431 started working on this issue
Oct 26th, 2019 12:08pm