One of three arlo pro * cameras is waking in morning with highly pixelated video. Curre...

GetHuman-mewsha's Technical Support issue with Arlo from September 2019

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The issue in GetHuman-mewsha's own words
One of three arlo pro * cameras is waking in morning with highly pixelated video. Currently all cameras on mains power to avoid any battery issues. In order to fix I have to restart the base station. After restart pixelation is fixed but cameras don’t appear in HomeKit summary under base station listing. HomeKit app does show cameras and arlo app does show cameras. The questionable camera first showed pixelation randomly which prompted decision to power by mains. Arlo app shows cameras connected and fully charged. Apps and cameras all have latest firmware and software updates. Problem occurred before upgrading to iOS **.* on iPhone *, **** iPad, and **.*” iPad Pro.**Have to decide if I sell system and give up on Arlo. *Please advise telephone * to talk to tech support.

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Arlo

Technical Support issue
Reported by GetHuman-mewsha
Sep 26th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2083 others
0 customers following this

Timeline

GetHuman-mewsha started working on this issue
Sep 26th, 2019 5:11pm