I HAVE multiple cameras and lights showing up in Alexa that are not mine., Amazon,Alexa...

GetHuman-rmaheu's customer service issue with Arlo from February 2019

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The issue in GetHuman-rmaheu's own words
I HAVE multiple cameras and lights showing up in Alexa that are not mine., Amazon,Alexa engineers collected logs and data from me and have set the issue squarely on ARLO'S SHOULDERS.**I want to know **. Is my gerar and info secure ASAP**. I'd like to get a call I BEGGED AND BEGGED for supervisor to SPEAK TO ME on my first call. Support rep unwilling to escalate to hide their incompetence will NOT ESCALATE my call. I am disabled. I have crippled hands and very frustrating and slow for me to type. I am not going to type everything here.**SIMPLE**Amazon says ARLO added these cameras and lights that are not mine. into my Alexa Arlo info. I would appreciate a call back after begging for hours to be connected to a supervisor or manager.. ***Ready to return all BACK to Amazon because I am not haPpy. i HAVE BEEN IN THE CALL CENTER BIZ IN FOR ** YEARS. THIS IS NONSENSE.*****Delivered Dec **, **** SELLER AMAZON** - ARLO Wirefree Cameras VMC****** - ARLO Wirefree Base Station VMB****** - ARLO Pro*Pro * Wireless Base Station VMB****** - ARLO Bridge ABB****** - ARLO Security Lights AL*****Delivered Dec **, **** FROM AMAZON**I do not want to Be emailed!!!**WHY IS THIS SO HARD?????**ROBERT MAHEU ***.***.****
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Arlo

Customer service issue
Reported by GetHuman-rmaheu
Feb 7th, 2019 - 3 mons ago
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GetHuman-rmaheu started working on this issue
Feb 7th 9:25am
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Feb 7th 9:26am