I have two Arlo pro II base stations. They are at totally different addresses. One has...

GetHuman-zvaradid's customer service issue with Arlo from December 2018

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The issue in GetHuman-zvaradid's own words
I have two Arlo pro II base stations. They are at totally different addresses. One has * cameras connected and a basic service contract with it. *The second one has two cameras connected so far. *Since I have one App, it looks like I have to move up my cameras from this second location into the first base. I’m clicking and clicking to move up the cameras, but no can do. *My impression is that I paid for two different systems. Each has it’s own base station and they are at different addresses. *So my question ** is: why can’t I have independent accounts for each location? This would allow me to tap into the BASIC subscription, which is included at no extra charge?*And the second question is: if I MUST CHANGE MY SUBSCRIPTION why is it that I can’t “move my cameras from the second base station” UP, into an active status?
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Arlo

Customer service issue
Reported by GetHuman-zvaradid
Dec 7th, 2018 - 6 mons ago
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GetHuman-zvaradid started working on this issue
Dec 7th, 2018 10:19pm