I have two Arlo pro II base stations. They are at totally different addresses. One has...

GetHuman-zvaradid's customer service issue with Arlo from December 2018

539 similar
0 following
Help with my Arlo issue
First: share to improve GetHuman-zvaradid's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-zvaradid's next move: go to the Arlo help center.
Arlo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zvaradid will want to follow the link below to head to their help center. We will check on GetHuman-zvaradid later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-zvaradid may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-zvaradid's own words
I have two Arlo pro II base stations. They are at totally different addresses. One has * cameras connected and a basic service contract with it. *The second one has two cameras connected so far. *Since I have one App, it looks like I have to move up my cameras from this second location into the first base. I’m clicking and clicking to move up the cameras, but no can do. *My impression is that I paid for two different systems. Each has it’s own base station and they are at different addresses. *So my question ** is: why can’t I have independent accounts for each location? This would allow me to tap into the BASIC subscription, which is included at no extra charge?*And the second question is: if I MUST CHANGE MY SUBSCRIPTION why is it that I can’t “move my cameras from the second base station” UP, into an active status?
GetHuman-zvaradid did not yet indicate what Arlo should do to make this right.
I have an issue with Arlo too
How GetHuman-zvaradid fixed the problem
We are waiting for GetHuman-zvaradid to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Arlo's attention and get better help faster. Tap below to get started.
Having Arlo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-zvaradid fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-zvaradid
Dec 7th, 2018 - 6 mons ago
I have an issue with Arlo too
Not resolved
Seen by 20 customers so far
Similar issue to 539 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-zvaradid started working on this issue
Dec 7th, 2018 10:19pm