Push notifications are not working. The emails are but not notifications - I am expect...

GetHuman-kempisty's customer service issue with Arlo from December 2018

10 views
 | 
508 similar
 | 
1 following
Help with my Arlo issue
First: share to improve GetHuman-kempisty's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kempisty's next move: go to the Arlo help center.
Arlo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kempisty will want to follow the link below to head to their help center. We will check on GetHuman-kempisty later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kempisty may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-kempisty's own words
Push notifications are not working. The emails are but not notifications - I am expecting them to come across my phone when motion is detected. In particular when the doorbell is pressed. I have linked the doorbell to on Arlo* camera that looks at the door. *I have checked my firmware on my router*modem* it is good. *I have checked firmware on the arlo device. *I have checked my iPhone *s plus for new IOS* it is up to date. *I have checked my setting for arlo to receive notifications both on the arlo ap and on under 'settings' and 'notifications'.
GetHuman-kempisty did not yet indicate what Arlo should do to make this right.
I have an issue with Arlo too
How GetHuman-kempisty fixed the problem
We are waiting for GetHuman-kempisty to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Arlo's attention and get better help faster. Tap below to get started.
Having Arlo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kempisty fixes it.
This email address isn't valid

Arlo

Customer service issue
Reported by GetHuman-kempisty
Dec 1st, 2018 - 6 mons ago
I have an issue with Arlo too
Not resolved
Seen by 10 customers so far
Similar issue to 508 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-kempisty started working on this issue
Dec 1st, 2018 10:11pm