Knock Knock....., Nobody's Home!!

GetHuman-lmhccb's customer service issue with Arlo from July 2018

Help with my Arlo issue
The issue in GetHuman-lmhccb's own words
Get a reply from customer service or followup on a faulty battery for replacement. ... For nearly *.* months, I have attempting to work with ARLO regarding a battery not charging for the new ARLO Security Lights recently released in May (via pre-order). After troubleshooting the problem, and waiting on hold for ** mins * (two separate calls - average wait time), it was determined that the problem was a faulty battery taking over one day to charge completely. Upon my second phone conversation, I was informed by the representative that he would put in a request for a battery to be replaced and that I could recycle the current battery. However, as my luck would have it, they were having computer system problems and the representative could not file the transaction electronically at that particular time, but assured me that the all the information, shipping details, etc., would be forwarded on for processing. That, of course, never happened. Since that time, and not wanting to sit on the phone for another *** minute wait, decided to contact the company via email at *****@***.com requesting some confirmation that a new battery would be replaced or to contact me directly. I have now sent *-* email messages without a response. I am becoming very frustrated and about to submit my negative reviews on consumer complaint sites. They may have a good product, but their customer service ***** pond water!! **Product: B**Customer Service: F-**Please help!!*Chris Birchem
ARLO refuses to respond and phone contacts are *** minutes minimum wait time in my experience. After * conversations, still no resolution!!
I would a reply, response, and confirmation that my battery will be replaced. At this point...., no battery replacement received.
I have both the ARLO Security System and now the new customer for ARLO's new Security Light System. I feel I have been loyal to this company while trying new products. If their customer service involves me seeking help elsewhere for resolution, then that can easily be rectified. Therefore, I will continue to rate accordingly and not recommend ARLO in the future!!!
I have made numerous contacts without a response! Terrible service!!
I have an issue with Arlo too
How GetHuman-lmhccb fixed the problem
I clicked on link for only way to get a hold of ARLO via chat or phone (already tried). However, after first chat hang up, I tried again and reached Kathleen D who was successfully able to process my request for a battery replacement :-)
Please help with my Arlo issue
Do you have a customer issue as well?
We can help you get Arlo's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Arlo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Arlo

ARLO Security Light
Customer service issue
Reported by GetHuman-lmhccb
Jul 19th, 2018 - a yr ago
I have an issue with Arlo too
Fixed
GetHuman-lmhccb shared how to fix
Seen by 13 customers so far
Similar issue to 133 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-lmhccb started working on this issue
Jul 19th, 2018 3:58am
GetHuman-lmhccb shared this issue with others over email
Jul 19th, 2018 3:58am
GetHuman-lmhccb indicated the issue is not fixed yet.
Jul 19th, 2018 4:02am
GetHuman-lmhccb confirmed the issue is fixed. Hooray!
Jul 19th, 2018 5:16am
GetHuman-lmhccb confirmed the issue is fixed. Hooray!
Jul 20th, 2018 5:40am