Attn: Customer Service Manager, Quality Manager,Manufacturing Manager, Safety Manager*Y...

GetHuman-simwalt's Repairs issue with Ariens from July 2020

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The issue in GetHuman-simwalt's own words
Attn: Customer Service Manager, Quality Manager,Manufacturing Manager, Safety Manager*Your website does not provide proper information regarding dealers. Your parts department does not provide proper info about dealers also. Moreover they are giving wrong parts number. Very poor customer service. The dealers they recommended are also do not do service. I could not get real support for your product. There is no real service manual if you need to fix something on your equipment. I spend a few hours yesterday and today using computer and phone trying to find the right place without any luck. I am very disappointed that big name as Ariens has so poor quality customer service!**We are looking for your help to resolve the problem we are facing. Please see below:*We have Sno-Tek snow blower which is a good machine when it works (model ******, serial ******). Right after warranty has expired, fuel shut-off valve failed and I could not stop fuel until burn all tank. I went twice to Home Depot where we bought this equipment and they tried to repair but it was only for a couple weeks. Last year it was the same story. So, I decided to replace it by myself. The problem is there is no real way how to reach valve for replacement, as it covered by fuel tank skirt and not accessible without taking it off. Moreover, your parts list in owner manual and parts list on your website even do not show this part of the skirt. There is one halve of the skirt but not the part where starter is attached. To take it off you have also to remove electric start unit which is sitting on the front of this skirt with some bolts between starter and skirt and is not accessible without starter disassembly. *I believe the shut-off valve is a critical safety item and failure of it is creating a fire hazard. It should be easy accessible for maintenance or replace. I believe your engineering design review would show it without any question.*Do you have any service manual or some kind of guide,video how to replace fuel shut-off valve? I called today a few dealers you listed as Ariens service centers and none of them have it and most of them do not do service at all in our area.*Your help would be greatly appreciated.

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Ariens

Repairs issue
Reported by GetHuman-simwalt
Jul 27th, 2020 - 8 months ago
Not resolved
Seen by 25 customers so far
Similar issue to 58 others
0 customers following this

Timeline

GetHuman-simwalt started working on this issue
Jul 27th, 2020 9:34pm

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