Argos Customer Service Issues

I ordered the Joshua left-handed corner sofa from Argos, and it arrived on the 13th of November [redacted]. The item's dimensions on the website were different from what I received, being just under 4ft per side instead of over 6ft per side as stated. After several days of trying to contact Argos, they confirmed on the 17th of November [redacted] that the measurements I provided were correct and offered a refund or exchange. Due to my arthritis and spinal damage, the sofa's height is perfect for me, and my two children with special needs need time to adjust to changes. The incorrect measurements have left me with insufficient seating, and I am dissatisfied with paying full price without resolving the issue. I am hesitant to exchange the sofa with Argos, fearing further inaccuracies in measurements. I have evidence, including screenshots of live chat conversations, the original ad, my measurements, and a Q&A confirming my initial understanding of the sofa's size.

I contacted customer service at 7:40 pm on 11/17/02, and I was put on hold and then disconnected by the call handler named Kelly. I called again and was transferred, ending up on hold for an extended period before deciding to email my complaint. I was advised at the Launceston store to purchase a gift card from Tesco instead of entering my bank details on the Argos website. After buying the gift card, I couldn't redeem it online. The staff at the store gave conflicting information. One employee confidently claimed she uses the cards online regularly, but in reality, they couldn't be used that way. The miscommunication left me frustrated, standing outside in the cold. The behavior of the first woman, described as large with light hair, was unhelpful and rude. Her dishonesty about using the cards worsened the situation. I am upset about receiving misleading advice and being left with a useless gift card until the lockdown ends.

I am seeking to file a complaint with Argos regarding a refund that has exceeded the expected bank processing time. In early October, I purchased a Candy tumble dryer, but the delivery was delayed. Upon its arrival, the dryer was damaged, so I requested a replacement. Subsequent delivery dates were postponed, citing stock unavailability. I opted for a refund on November 6th, but I have yet to receive it. Numerous attempts via phone and chat support have not resolved the issue. Today, I was informed that the finance department will address this in five days. The lack of timely resolution and upfront payment for goods is disappointing. I hope my concerns are addressed promptly by Argos to express my dissatisfaction. Chelsea D. Order no. [redacted]37.

On November 20, [redacted], I searched for the BT [redacted] Audio Baby Monitor and found it available at Argos, Sainsbury Worksop for pickup in 1 hour and 48 minutes. Despite noting on the payment screen that it would not be available until November 25, I hurriedly placed the order. After receiving an unexpected confirmation for November 23, I immediately tried to cancel. I encountered an issue with the Order No. FT426202 and had to reorder for delivery on November 21. Only by going to Your Orders could I successfully cancel the initial order. The refund was processed, and confirmation displayed the FT426202 order number, although the real order number was [redacted], as shown on the Argos cancellation screen. I have documentation available for review if needed, just bringing this discrepancy to your attention for clarification.

I have an Argos card with a credit limit of £[redacted].00. My available to spend is £[redacted].10. I made a payment to my Argos card on 20/11/20 of £15.00, which would then bring my available to spend to £[redacted].10. I have been trying for the last 2 days to make a purchase using my Argos card, but it is not being accepted. The purchase amount is for £[redacted].00 on the buy now pay later 6-month plan. As you can see, the purchase amount is much lower than my available to spend. I have spent the last two days trying to sort this out and have gotten absolutely nowhere. I am not prepared to keep phoning the contact number just to be held waiting or cut off. The phone call is not a local number. Is there any email address or online chat for my Argos card? Thank you very much for your help. Regards, Susan Y.

I wanted to share my experience with a shelving unit I purchased and the returns process. I bought Product [redacted]/[redacted] on November 16th from Sainsbury's, but upon opening it, I discovered the shelves were damaged. When I tried to return it to my local store, they said they couldn't process it and directed me to another store 9 miles away. Despite really liking the product and ordering it again, the replacement also arrived damaged this time with bowed wood. Now, I have to make another 9-mile trip for the return, totaling 18 miles wasted. Due to this experience, I won't be purchasing another unit. Any feedback on how to improve this service would be appreciated. Thank you, Anne-Marie Hudson

Good Afternoon, I am writing to express my dissatisfaction with the service I received from my local Asda store ([redacted]) and the disappointing response from your online chat service this morning. I encountered issues with a TV purchased from your store, attempted to contact the local store by phone with no success, and resorted to using the online chat. The representative I spoke with initially denied my postcode and purchase details, only to later confirm them and advise to return the TV for a refund at the local store. Upon visiting Argos this morning, I faced a lengthy wait outside before being informed that a refund couldn't be issued due to the TV being out of the 30-day warranty, despite being within the one-year warranty period. The confusion around contacting Sharp for assistance added to my frustration. The conduct of the staff and the online chat team was unprofessional and rude. I am disappointed by today's events and am reconsidering future patronage at your store. I anticipate a thorough response to this email to address these issues promptly. Regards, A. Edwards

Dear Customer Service, I recently ordered product number [redacted]/[redacted], and I am disappointed to find out it is now out of stock at every postcode I have tried. Despite multiple attempts to purchase it at Westwood Cross, Margate, Ramsgate, and Herne Bay, it seems to be unavailable. I had been saving up for this cooker and was really looking forward to receiving it. I have contacted customer service via phone and live chat, but the issue persists. It's frustrating because the item shows as in stock, yet when I try to buy it, it's suddenly out of stock. The timing couldn't be worse with Black Friday deals now unavailable. I am eager to own this cooker as it is an urgent need for me. Please assist me in resolving this matter promptly so I can finally receive the item I have been eagerly waiting for. Thank you, Susan D.

On December 2, [redacted], I attempted to purchase a Samsung smartwatch at the Argos store in Bedford Interchange Retail Park using a Love2Shop card. The man assisting me informed me that the card was not registered, and the payment could not be processed. However, upon registering the card online, I discovered that £[redacted] had been charged to Argos. Upon returning to the store with proof on my laptop that the funds were deducted, I was told they couldn't assist me and declined to provide a receipt or the watch. They retained the money without offering a resolution. I am seeking a refund for the transaction.

Subject: iPhone XR Purchase Inquiry I am reaching out regarding the iPhone XR I bought from your Earl's Court store at the beginning of the Covid-19 pandemic. The phone was meant for my grandmother, who was hospitalized with the virus and needed it for communication. Unfortunately, the phone's features were too complex for her to use, and it remains unopened in its original packaging after I briefly took off the outer plastic. When I tried to return it two days later, I was informed that due to Covid-19 restrictions, Argos could not process returns at that time. The phone has been unused and stored at home since its purchase during the early days of the pandemic. As a long-time loyal customer, I kindly request that you consider accepting the return of the iPhone as a goodwill gesture. I have the original purchase receipt available. Thank you, R. Nonkovic

I am scheduled to receive an Indesit Washing Machine from your company on Wednesday, the 9th. I previously received texts instructing me to contact specific individuals for a smooth delivery, but the contact details provided were incorrect all three times. Despite seeking assistance, I was informed that an agent would reach out to me, but I have not received any calls as promised. Recently, I received a text prompting me to contact DHL directly. I am unsure which DHL to contact, and I am confused as to why no one has reached out to me as initially indicated. G. G. Grovewood House 28 Fishers Green Stevenage Herts SG1 2JA

Hello, I am reaching out to address an issue with my recent purchase. My order number is [redacted] for a Bush fridge freezer that was delivered on November 28, [redacted]. The internal light of the fridge is not functioning. I have attempted to contact customer service by phone and live chat three times each without any resolution. I also sent a letter to the office in Stafford, but I have not received a response. It seems like my concerns are not being taken seriously. I kindly request that you send an engineer to repair the faulty light or replace the item since it is only slightly over a week old. This experience is not reflective of a positive shopping experience at Argos. I would appreciate a prompt response before considering escalating this matter further. Thank you. F.N.

Order No. [redacted]09_[redacted]65 - Oven I paid for the delivery person to remove and connect my new oven. Unfortunately, the delivery person only removed the old oven as he wasn't satisfied with the existing wiring, so he didn't connect the new one. I had to ask a friend who is an electrician to do the installation instead. Considering the situation, I am requesting a refund to my debit card for the connection service that was not completed. Sincerely, Peter H. Pond Cottage TA21 9QY

I selected an item on the website for store pickup. I used Nectar points to partially pay and attempted to pay the rest with PayPal, but it would not accept PayPal unless I removed the loyalty card. Upon contacting support via chat, I was informed that I could change the payment method, but this option was not available. During a second chat, I was advised that I had to use only one payment method and couldn't combine Nectar points with PayPal. As a result, I ended up purchasing a Nextbase [redacted] dashcam from Amazon instead.

My fridge freezer stopped working on Saturday, 5/12/20. I contacted Argos, and they instructed me to schedule a repair service. I called the repair company, and they set an appointment for Monday, 14/12/20. Concerned about the long wait, I reached out to Argos again. I informed them about the ruined food items worth over £[redacted] due to the delay. Although they proposed a replacement, the earliest delivery would take 7-10 days, offering me a small 4-litre fridge instead. When I requested a refund, they mentioned a courier collection on 17/12/20. A fridge is essential, not a luxury, especially with young children. I had to replace the spoiled food, which was an unexpected expense. Dealing with this situation has been frustrating, and I believe there should be a better solution in place for such emergencies. I am disappointed with their customer service and reconsidering future purchases from Argos.

Hello, I bought two Georgian Manor Dolls Houses, number [redacted]/[redacted], for my two three-year-old granddaughters. Both houses are beautiful, but one of them has a faulty chimney that appears to have been glued together. While it's not a significant issue, I would like them both to be flawless. I was wondering if it would be possible to receive a replacement chimney. If not, it's no trouble. I just thought it was worth inquiring. Julie H.

I placed an order on 11/12/20, but it did not go through. Argos charged my Love to Shop card £78. I contacted three different Argos advisors online and explained the situation, emphasizing that it was on my Love to Shop card. Each advisor referred to it as a ghost order, assuring me that I would receive a refund. One mentioned 48 hours, another 3 to 5 days, and the last said it would be resolved by the end of the 5 days. Today, the refund has not appeared. Another online advisor recommended that I call, and I spoke to a kind lady who noted that online advisors sometimes neglect necessary forms. She is currently working on fixing the issue, aiming for the refund to be back on my Love to Shop card by next Wednesday. I am disappointed by the treatment I have received, as this £78 was meant for gifts I had saved for all year, and now these presents might not happen.

I'm K. Scales, residing at [redacted] Brimsdown Ave, EN3 5HX. My email is [redacted] On December 15th, a fridge freezer was delivered which had to be sent back because it wouldn't fit through the door. They promised to redeliver it with someone who could take the doors off to get it inside. They returned on December 21st without anyone to assist in removing the doors. Despite managing to get it in, the door had a dent and scratches. I would like a replacement of the same model in silver. You can reach me at [redacted]4.

I purchased a Jurassic World Super Colossal Brachiosaurus from Argos as a Christmas gift for my 5-year-old grandson. The item was discounted to £35, down from £70. Unfortunately, upon opening, we discovered a missing insert preventing the tail from attaching to the body. Hoping to resolve this, I reached out to customer service through Live Chat. After some back and forth, I was advised to return the item to an Argos click and collect shop for reordering. However, upon visiting the store, I was informed that they had none in stock. I was not told to reorder online on Boxing Day to secure the discounted price. Now, I am left with the dilemma of explaining this to my grandson or spending an additional £35 elsewhere, which is beyond what I can afford. I am hoping for Argos to provide me with the item at the original price I paid.

I purchased a multigym from Argos on the 26th and paid an additional £6.95 for delivery today, the 31st, between 7am and 11am. This morning, while waiting for the delivery, I checked the order status hoping for an online tracker. However, the order status was changed to be delivered on Saturday between 7am and 6pm without any notification. I woke up early to be available at 7am as originally scheduled. I believe I should receive a refund for the delivery fee and possibly compensation such as money off vouchers or gift cards for the inconvenience.