*Delivery* Order No: ********* **Mick May*Thu ********** **:*****To: Customer.E...

GetHuman5435422's Complaint issue with Argos from November 2020

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The issue in GetHuman5435422's own words
*Delivery* Order No: ********* **Mick May*Thu ********** **:*****To: Customer.E*****@***.com**I have just had to hang up after being on hold for ** minutes (nothing new, has happened several times since March 'lockdown') after being 'put through' to the 'Escalation department'. Ever since we purchased, on Argos store * credit card, our gas cooker, a Bush BGC**TB, back on **th (delivery date) September last year, it has been difficult to ignite and keep running, but it came to a point when we could no longer put up with it as main oven was switching itself off * going out whilst trying to cook meals.**I eventually managed to actually talk with someone in 'customer services' in August this year, and was given a number to phone saying it was Bush products support, where I was asked to give a description of the problem, so this I did. They told me they would arrange (with agents) to have part ordered and replaced -all without anyone actually checking the appliance to see what the fault may be!- and I would be phoned in a few days to arrange fitting as part would then be ready -which it wasn't! After waiting a good week I had to phone customer services (or somebody) to say I had heard nothing and was given a number, which was the agents, to call.**There was no part in stock and it had to be re-ordered and after so many 'working days' when I had heard nothing again, I phoned agents to be told part was in and it would be fitted on Friday **th September. This was done, the part was replaced and fitted and seemed to work OK but with absolutely no further checks being made on appliance.**Well, guess what? Can you? Not long after, a week or so, it became difficult to light again, having to hold ignition on for a good minute for flame to 'take', then the main oven started to become really difficult to light up and then a few weeks ago it went back to cutting out when trying to cook a joint in it, so on leaving and coming back expecting it to be cooked it was as good as raw as flame was out and don't know for how long.**Once more it took us ages to get through to customer services again, constantly being asked to hang up and call back later or hang on -for over ** minutes a time before giving up! Eventually, on Saturday **st October, I managed to get through to customer services again, then when I spoke to someone and they said but your * year warrantee is up to which I had to explain that it was repaired under warrantee and it is the repair that is the problem as it has not done the job. I pointed out that as the oven was going out on it's own without anyone being aware -again- or knowing if gas was still running, it was potentially a danger * health * death hazard! **I was given a number to phone **********- and told that it was Bush product support. I phoned but it was shut for weekend so managed to call on Tuesday *rd. Lady told me that they were NOT Bush product support, and Argos were always telling people that when they OWN Bush! I explained all to a very nice -patient- lady there and she told me that if they send out an engineer at my request it will be £**, -which customer services said will be refunded as they only wanted a report saying appliance was not fit for purpose- saying why should I when it is down to Argos to authorise with them for an engineer to attend with no cost to me!**Since then I have been trying to phone all manner of departments at Argos to get a straight answer, but with no luck waiting ages on end of phone. I tried 'Live talk' -THREE separate times I explained but I seemed to be talking to a robot and have the transcripts- but each time they said they would put me over to 'Argos two-man-team' (?) to get sorted only to be left staring at a screen as a little circle just kept going around as if something was 'spooling' so I had to give up again -on three lengthy occasions!**Please expedite, it's bad enough that we had to buy a £** electric mini oven as we were advised not to use appiance -and have been again!**Regards**Mr M J May** Chantry Lane*Laindon Basildon*Essex SS** *FZ*(Delivery address)***** ***** ***** ******(Account card it was bought on -in case this 'credit card' offers insurance*protection like a regular credit)

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Argos

Complaint issue
Reported by GetHuman5435422
Nov 5th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1461 others
0 customers following this

Timeline

GetHuman5435422 started working on this issue
Nov 5th, 2020 2:14pm