Argos Customer Service Issues

Archive 12

The following are issues that customers reported to GetHuman about Argos customer service, archive #12. It includes a selection of 20 issue(s) reported August 29, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I ordered a delivery for Friday, the 28th, but it did not arrive despite waiting all day. Since I work on Saturday and Sunday, I tried to resolve the issue through live chat with Carrie but did not get a satisfactory response. Despite requesting to speak with a manager, I was unable to do so. On Saturday, another assistant was unhelpful, and my request to speak with a manager was once again denied. I am frustrated as I wasted a day waiting for a delivery I was not informed about. I believe the issue lies between your company and Yodel. I am seeking compensation for this poor service and lack of communication. I am disappointed with the chat advisors' service and the lack of response from a manager.
Reported by GetHuman5210784 on Saturday, August 29, 2020 1:29 PM
I purchased a washing machine from Argos. It arrived damaged on August 15th and was returned on the 21st. I inquired about a replacement and was informed it would not be available until September 10th. I decided to cancel the order, and they assured me a refund of £[redacted].99. As of September 7th, I have not received the refund despite being notified of a new delivery date on September 10th. I spoke to Argos today, and after waiting on hold for 20 minutes, they claimed my card had been refunded. However, my card provider has no record of a refund. Live chat also had a 29-minute wait time, which I find unacceptable. I just want someone to take responsibility for resolving this instead of transferring me to another colleague.
Reported by GetHuman5238696 on Monday, September 7, 2020 10:46 AM
Dear Customer Service, I contacted your Stafford customer service center on July 31, [redacted], to express my dissatisfaction with your service. I had ordered a frost-free fridge/freezer online after the one I had started making odd noises. Despite being given a delivery time of Friday, July 31st, no delivery was made, leaving me with a broken freezer and over £[redacted] worth of food wasted on the hottest day of the year. This is the first time I have had to complain after years of being a customer. I am Kathleen Wilkes, and my account, ending in [redacted], is registered with you. The order was placed on my husband's Argos account, ending in [redacted]. Our address is 32 Cornwall Drive, Stafford, ST170FG, and my telephone number is [redacted]3. I would appreciate a response to my letter. If not, could you please provide me with the business postal address of the managing director of Argos? This situation has been very distressing. Kind regards, Kathleen Wilkes
Reported by GetHuman-wilksk on Tuesday, September 8, 2020 6:25 PM
I recently purchased a Hammer Energy 2 phone from your store (Argos order number [redacted]08). Unfortunately, the product does not match the description on your website. Although the listing stated it was dual-SIM, the phone I received only supports a single SIM card. After visiting the Argos store in Central Milton Keynes, they confirmed it is indeed a single SIM device. They mentioned they would follow up with me, but I have not heard back from them yet. Furthermore, the advertisement claims the phone is compatible with 2G, 3G, and 4G networks, but the screen display indicates it only supports 3G. Since I use an EE 4G network, the phone is incompatible. I kindly request a refund and a returns label for this order. It may be beneficial to update your product description for accuracy to prevent similar issues in the future. Thank you, A.F.
Reported by GetHuman-alwurzel on Thursday, September 10, 2020 2:59 PM
I recently purchased a new oven with installation and removal service from your company. The electrician you sent was only at my home for five minutes and mentioned moisture in the entry point, claiming he couldn't install the oven. I hired another electrician who confirmed the entry point was actually safe. This caused inconvenience and additional costs. Furthermore, the installer you provided had a negative attitude from the beginning, complaining constantly and ultimately refusing to install the oven, citing excuses. While I appreciate the refund for the fitting service, I am dissatisfied with the overall experience and the poor attitude of your installer. I feel compelled to escalate this matter due to his lack of professionalism and enthusiasm for the job.
Reported by GetHuman5250678 on Thursday, September 10, 2020 6:24 PM
I purchased a Nokia mobile from your store in March [redacted], which came with a 2-year manufacturer's warranty. After sending it back to Nokia for repair, I received an email stating that the issue is not covered by the warranty and that the fault was either irreparable or the repair cost was rejected. The reason provided was "no fault found," leaving me uncertain about the problem. Customer service was unable to assist me, directing me to a store where I found no resolution. If a product is advertised with a 2-year warranty, it should be honored to avoid false advertising. My attempts to contact Nokia have been challenging, and the lack of clear information is frustrating. The Nokia 1 product, number [redacted]/[redacted], was purchased on March 10, [redacted], with IMEI number [redacted][redacted]. I request your intervention with Nokia to resolve this issue, as you were the seller. It's essential to honor warranties when advertising products. Nicola White
Reported by GetHuman-mnblues on Saturday, September 12, 2020 11:12 AM
I am disappointed by the service provided by Argos. Last night, my TV broke, and I promptly ordered a replacement, Order No: [redacted], with a guaranteed delivery by 1 pm on Sat, September 12th. However, to my dismay, I received no updates by 11:30 am on the delivery day, only to find out online that my order had been cancelled without any notification. Despite inquiring, the refund process would take additional 5 working days, leaving me without a TV for a week. Seeking assistance over the phone, I was informed that the TV was out of stock at the time of order. When requesting to speak to a manager, I was denied and eventually hung up on. This lack of communication, unavailability of stock, inept customer service, and the disrespectful treatment have left me deeply dissatisfied. After this experience, I am hesitant to continue shopping with Argos, and I hope for a timely and satisfactory response to address these concerns.
Reported by GetHuman-nicrons on Saturday, September 12, 2020 11:42 AM
Order number [redacted]32 for item number [redacted]/[redacted] was placed on September 4, [redacted], for an ABRU 2 Step Stepstool. Although the delivery was expected within 7 days, it has now been 10 days and the item has not arrived. Upon checking my Argos account, it indicates the item has been delivered, but I can confirm it has not reached my address after thorough searches. I have checked all possible areas, including reviewing security camera footage, which does not show any delivery. I kindly request an investigation into this matter so that I can be reunited with my awaited item. Sincerely, Ken R.
Reported by GetHuman5261316 on Monday, September 14, 2020 1:07 PM
I attempted to return a mattress and bedding at a large Argos inside Sainsbury’s today but was informed that the cutoff date was August 15th, post-store reopening. Unfortunately, I couldn't return them sooner due to transportation issues, relying on my daughter for assistance. Originally bought from a click and collect store, they no longer accept returns. I recalled reading online that returns could be made within 60 days of store reopening. The store closest to me remains closed, leading me to assume the return date was still valid. However, it seems the actual policy varies based on individual store discretion, as per the online chat. This inconsistent approach leaves me dissatisfied, especially during these uncertain times.
Reported by GetHuman-thgalla on Tuesday, September 15, 2020 5:55 PM
As a longstanding Argos card customer, I would like to raise a concern about over £[redacted] worth of gift experience vouchers I purchased with my Argos card last Christmas. My family can't use them due to the absence of a 6-digit receipt number or e-receipt, which I usually have for all purchases since [redacted]. I didn't receive nor was emailed a receipt, and the transaction doesn't show on my statement. We were unaware of a code on the cellophane the gift cards came in. Despite visiting the store twice and receiving friendly assistance, the staff weren't aware of the required codes and suggested I contact customer service by phone. After a long evening on the phone with unhelpful customer service, I was directed back to the store. The staff couldn't assist further, advising me to file a complaint to resolve this and track down the necessary codes for redemption or secure a full refund since it was purchased on my Argos card. Regards, D.C.
Reported by GetHuman5269896 on Wednesday, September 16, 2020 5:12 PM
I purchased a Roger Black exercise bike from your store on July 16, [redacted]. I was surprised to learn that since this product is made for Argos, I cannot directly contact 'Roger Black'. Disappointed that the bike, purchased in July [redacted] but only used since March [redacted] due to lockdown, has a snapped resistance band. Although it is out of warranty, I feel a product like this should last longer. The call-out charge alone being £96 is disheartening, making a replacement seem more economical. I believe it's unreasonable to pay an additional £[redacted]. I am reaching out to see if there is any assistance you can provide. If not, I may contact Trading Standards to investigate if this is a common issue. Looking forward to your prompt response. Regards, Wendy F.
Reported by GetHuman5272290 on Thursday, September 17, 2020 9:13 AM
Order no [redacted]81 To whom it may concern, I am writing to express my frustration with the inadequate customer service I have received. Despite multiple attempts to resolve the issue through the usual channels, I have been disappointed with the lack of assistance provided. I have attached the transcripts for your reference. On July 28th, I purchased a mattress for my elderly neighbor who does not have internet access. After receiving a damaged mattress and arranging two replacements, the final mattress also arrived damaged. Despite contacting the Live Chat Team multiple times, a promised refund of £80 has yet to be processed after several reminders over the past month. I am reaching out to you because I see no other options available to address this matter. The inefficiencies in your system and the inability of the Live Chat Team to effectively handle this issue reflect poorly on the company. I kindly request prompt resolution of this matter and that the refund be processed as soon as possible. Thank you for your attention to this matter. Sincerely, D.L.
Reported by GetHuman5273791 on Thursday, September 17, 2020 5:24 PM
I wanted to buy a Samsung Galaxy Note 20 Ultra, a £[redacted] purchase from Argos. However, the process was frustrating. I realized I needed to create yet another online account, googled if an account was necessary for in-store collection, and discovered it was not. Upon reaching the payment stage via PayPal, I noticed the delivery address seemed incorrect. This, along with the hassle of creating an account I didn't want, led me to cancel my order. Buying what should have been a straightforward transaction turned into a time-consuming and annoying experience. Unfortunately, providing feedback to Argos proved difficult as the only options seemed to be through platforms I don't use. This whole ordeal of being forced to create an unwanted account has greatly impacted my confidence in future purchases with Argos.
Reported by GetHuman5286445 on Monday, September 21, 2020 6:02 PM
I bought a tumble dryer in February with order number [redacted]16. It became defective, and Hoover Candy has been unable to fix it despite multiple visits over several months. They have provided me with an uplift number for a replacement. Below is the email: "Hi Colin, Thanks for reaching out. We apologize for the inconvenience caused by the engineer not showing up as scheduled. As previously mentioned, we have issued you an uplift number, AR[redacted]3, so your retailer can replace or refund the appliance. This number resolves any issues regarding the faulty appliance. If you have any problems with Argos, ask them to contact 03[redacted]99 for verification. We will cancel the pending repair. Best regards, Christine Customer Service" Please advise on how to proceed with obtaining a replacement tumble dryer and arranging for the old one's removal. Thank you, Colin P.
Reported by GetHuman-colparto on Wednesday, September 23, 2020 4:06 PM
Order Number [redacted] Purchased: Argos Home Black Telescopic Curtain Pole with Fittings Hello, I would like your assistance with a recent purchase I made online for the Argos Home Extendable Metal Curtain Pole in Black. I paid £10 with my MasterCard and arranged for collection at the Ormskirk Store. The order was completed under Order Number [redacted] Collection Code [redacted]. I was informed that I could receive double Nectar Points if I linked my Nectar Card to the purchase. Upon collection, I was advised that I needed to link my Nectar Card online due to reduced staff at the store. After trying to figure out how to ensure I receive the double Nectar Points online without success, I contacted your live chat. Unfortunately, the representative, Chloe, was unhelpful and directed me to resolve the matter with Nectar directly. Chloe abruptly ended the chat when I mentioned my dissatisfaction. I was hoping for a resolution from Argos and an apology for the poor service received. I am disappointed with this experience and am considering not purchasing from Argos again unless this matter is rectified promptly. Your attention to this issue and confirmation of receiving the double Nectar Points would be greatly appreciated. Thank you for addressing this concern. Sincerely, D.B.
Reported by GetHuman-lwhate on Friday, September 25, 2020 10:12 AM
I purchased an HP Chromebook online on Sunday, September 27, [redacted], under my name but used my husband's bank card for payment. We received the order at the Bolton store but discovered it was a different model than we wanted, as we were looking for one with Windows 10 OS. On Tuesday, September 29th, my husband returned the laptop to the Leigh Wigan store for a refund or store credit for another laptop. The staff member he dealt with was impolite and insinuated that he was being dishonest about the purchase. Despite our explanation that we only opened it to set it up, she accused us of using it and tried to imply it had been used before. This whole experience left my husband extremely upset, and now we are left with a laptop that does not meet our requirements. We are seeking a refund not only for the product but also due to the disrespectful treatment he received at the store. We simply wanted to exchange it for a more suitable laptop.
Reported by GetHuman-smalleyc on Tuesday, September 29, 2020 10:27 PM
I was looking for a specific product online and selected my local store near Dublin to check its availability. Unfortunately, it wasn't in stock, and I was prompted to try another store. It would be more convenient if the website displayed stock availability at each store, rather than having customers search one by one. I attempted to contact Argos; however, the lack of readily available email contact information was frustrating, despite the @ symbol placement on the "contact us" page. I urge a thorough review of the website as the shopping experience was subpar. Considering this experience, I'll be exploring other options for my purchase.
Reported by GetHuman-argoscsc on Friday, October 2, 2020 1:36 PM
I visited the Wishaw store to return a table tennis table I bought in June for my son's birthday, which had multiple damaged areas. The issue was not with the product quality but with the service I received. The lady who assisted me seemed moody and uninterested in my return. Despite my attempts to engage in conversation, she appeared reluctant to process the refund. After completing the transaction, she abruptly informed me about the refund process without any courtesy. I only realized at home how unpleasant the experience was. A bit of basic manners and a simple apology for the inconvenience would have made a difference. The lack of customer interaction and courtesy made me feel undervalued as a customer.
Reported by GetHuman5329923 on Saturday, October 3, 2020 9:48 PM
I purchased a condenser sensor tumble dryer in August 20, [redacted]. The on/off switch broke, causing an electronic problem. I contacted Beko directly, only to be informed that the guarantee had expired on the same day I bought it. It was bought with my debit card and delivered to my address at [redacted] Warrensway, Woodside, Telford, Shropshire, TF75QF. I was dealing with bowel cancer and genuinely needed this appliance. Upon providing the product number, Beko indicated that the dryer was actually a [redacted] model, not a [redacted] as I had believed. I find this situation hard to believe, as the product was four years old. Despite understanding it might have been sitting in a warehouse, I paid £[redacted].99 for it. I feel entitled to a refund or a replacement dryer. I appreciate your attention to this matter. Thank you, Irene R.
Reported by GetHuman4671038 on Sunday, October 4, 2020 11:01 AM
Raymond Worthington 20 Greenbank Abram Wigan, Greater Manchester WN2 5XU 6 October [redacted] Dear Sir or Madam, Subject: Complaint about faulty goods I purchased a Samsung 43-inch TV from an employee at Argos in Sainsbury's Wigan branch. The TV, priced at £[redacted], lacks essential features like Bluetooth and a headphone socket which are crucial for my use. According to the Consumer Rights Act [redacted], goods must be fit for purpose. Since the TV had issues from the time of purchase, I am requesting a full refund, as supported by the enclosed receipt. Please respond within 14 days from the date of this letter. Yours faithfully, R. Worthington [redacted] I have previously sent a written letter to the head office, and this serves as confirmation. Reservation number for the Samsung 43-inch TV (VE43TU7020KXXU) is [redacted]. The purchase was made on 29th September. After returning the item to Argos in Sainsbury's Wigan, the manager humiliated me in front of other customers and staff witnesses.
Reported by GetHuman5337796 on Tuesday, October 6, 2020 7:42 AM

Help me with my Argos issue

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